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Non-contact intelligent customer service system applied to rail transit and application method

A technology of intelligent customer service and rail transit, applied in transmission systems, two-way work systems, image communication, etc., can solve problems such as single function and unfavorable service terminal, improve operation service level and operation efficiency, and achieve comprehensive service information and high efficiency Effect

Active Publication Date: 2021-04-09
CASCO SIGNAL
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Existing passenger services generally use the manual service of ticket booths and passenger service centers, or use the vehicle control room as a service center. The existing service terminal functions are relatively single, and more manual participation is required to complete, which is not conducive to Improve operational service levels and operational efficiency

Method used

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  • Non-contact intelligent customer service system applied to rail transit and application method
  • Non-contact intelligent customer service system applied to rail transit and application method
  • Non-contact intelligent customer service system applied to rail transit and application method

Examples

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Embodiment Construction

[0059] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts shall fall within the protection scope of the present invention.

[0060] like figure 1 As shown, the present invention is applied to the contactless intelligent customer service system of rail transit, and the system includes 1 station machine room 1, station control room 2, system switch 6 and passenger intelligent service terminal 8, wherein an intelligent customer service platform is arranged in the station machine room 1 Server 3 and intelligent customer service interface server 4, described intelligent customer serv...

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PUM

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Abstract

The invention relates to a non-contact intelligent customer service system applied to rail transit and an application method. The system comprises an intelligent customer service platform server, an intelligent customer service interface server, a system switch, a station maintenance workstation, and an intelligent passenger service terminal. The system switch is connected with the intelligent customer service platform server, the intelligent customer service interface server, the station maintenance workstation and the intelligent passenger service terminal. The intelligent passenger service terminal provides intelligent services for passengers through AI interaction and intelligent voice, and the intelligent services comprise information query and display of various facilities in a station, information query of peripheral convenient facilities, train operation state information query and emergency help seeking. Compared with the prior art, the system has the advantages of intelligence, diversification, individuation, high efficiency, comprehensive service information, comprehensive service functions and the like.

Description

technical field [0001] The invention relates to the field of urban rail transit, in particular to a non-contact intelligent customer service system and application method applied to rail transit. Background technique [0002] In recent years, with the continuous development and advancement of big data, artificial intelligence technology, and smart cities, passengers have put forward higher demands for travel convenience, personalization, and self-service. In addition, today's new crown virus and human life coexist The current situation, the epidemic has had a great impact on people's travel and life, especially in the use of rail transit equipment that serves the public, it is necessary to avoid contact, as a way to reduce the spread of the virus, so it is realized in rail transit stations It is imminent that passenger service terminals will be intelligent and informatized, and at the same time play a role in epidemic prevention and control. [0003] Existing passenger serv...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08H04L29/06G10L13/02G10L15/22G10L15/26H04N7/14G06K9/00G06F3/0481
CPCH04L67/12H04L69/08G10L13/02G10L15/22G10L15/26H04N7/141G06F3/04817G10L2015/223G06V40/16G06V40/172G06V40/178H04N7/152G06F3/0482G06F3/04842H04L67/55H04L69/40G06Q10/02G06Q10/06G06Q30/015G06Q30/0241G06Q50/265G06Q30/0202G06Q10/04G06Q50/40B61L15/0018B61L15/0045
Inventor 杨双磊胡恩华张兵建裴加富林立朱向平郑宁刘德伟
Owner CASCO SIGNAL
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