Jewelry store after-sales management system and method based on Internet of Things

Abstract

The invention relates to the technical field of Internet electronic commerce, and discloses a jewelry store after-sales management system and method based on the Internet of Things. The system comprises an intelligent control system, an information management system is connected with a registration terminal through wired connection, and the information management system is connected with a service terminal through wireless connection. By the adoption of the third-third-third customer care method for the jewelry store, the third-third-third customer care method is combined with an internet system, different care contents are sent in different time periods of three days, three weeks and three months after an order is completed, customers are made to remember store information all the time, meanwhile, good after-sales service is provided, different services are provided in different time periods, the after-sales service quality is improved, and the impression of customers is deepened; and meanwhile, the system stability factor is utilized to ensure that the customer care can reach the customer in time, and a good impression is left for the customer.

Description

Technical field [0001] The present invention belongs to the field of Internet e-commerce technology, specifically a renaissance system and method based on an Internet of jewelery store. Background technique [0002] The wearing feeling and maintenance of jewelery is a very important role in the customer experience and after-sales service. Good after-sales service is an important factor in buying or introducing other customers again. At present, the customer care of traditional Jewelry store is subjective for the store. There is no systematic management mode, even if the store of the CRM system is introduced, the clerk is also required to see customer information, and communicate with the customer as needed. [0003] The traditional Jewelry store customer care needs to rely on the subjective awareness of the clerk and the online record customer information. The clerk is not very convenient. If the clerk has forgotten, the care is not, even if the store introduces the CRM system, b...

AI Technical Summary

Problems solved by technology

[0004] In view of the above situation, in order to overcome the defects of the prior art, the present invention provides a jewelry store after-sales management system and method based on the Internet of Things, which effectively solves the problem that it is not very convenient for the clerk to inquire about customers. If the clerk forgets, the care will be gone. Even if the store introduces a CRM system, it only solves the problem of querying customer information, but contacting and returning to customers still requires the clerk to take the initiative to do it. For example, the clerk calls the customer to care, which can easily cause missing problems.

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