An artificial intelligence calling method, system, computer equipment and storage medium

Abstract

The invention discloses an artificial intelligence call method, system, computer equipment and storage medium. Through the setting of a call management and control center, the orderly allocation of call connection tasks is realized, making the call processing more efficient, and call response related units The use of personnel and personnel is more reasonable. At the same time, the post-processing learning module analyzes the call records generated by the AI ​​call module and the manual call module to obtain the degree of solution to the problem in the corresponding answer mode, and continuously update the answer library according to the degree of solution. Update, to achieve the purpose of approximate learning evolution, so that the answer to the question of the AI ​​call module can be more intelligent and in line with the current correct form, improve the probability of the AI ​​call module successfully solving the problem, and reduce the need for manual labor.

Description

technical field [0001] The invention relates to the technical field of intelligent calling, in particular to an artificial intelligence calling method, system, computer equipment and storage medium. Background technique [0002] With the rapid improvement of the overall level of society, for enterprises, more products can be produced and sold more quickly. For consumers, because of the increase in the number of goods, more and more consumers can have the ability and opportunity To buy more desired products, and when the number of consumer groups under a certain product increases, traditional manual services can no longer meet the processing of a large number of products such as technical support, after-sales service, consultation and complaints, so with the Internet With the rapid development of computer technology, the artificial intelligence call method system based on artificial intelligence has been developed. [0003] The artificial intelligence call method system is m...

AI Technical Summary

Problems solved by technology

[0004] There are still many problems in the artificial intelligence calling method system in the prior art. Most of the methods adopted are directly taken over by AI. interface, the system cannot make reasonable and effective allocation at the first time, resulting in call access congestion and low processing efficiency. At the same time, the AI ​​​​response methods in the existing technology are mostly determined preset content answers, and the workload of manually modifying the answer content Large and unable to provide comprehensive coverage, AI itself does not have the self-learning ability of manual customer service, and cannot perform self-learning to replace better response methods, resulting in reduced efficiency in solving problems after a long period of time, increasing the probability of manual transfer, and increasing the demand for artificial labor

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