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Abnormal management method and device

A management method and an exception handling technology, applied in the field of exception management methods and devices, can solve problems such as affecting the normal processing of content, adverse service quality, and numbness when the person in charge receives an alarm.

Pending Publication Date: 2021-12-07
TENCENT TECH (SHENZHEN) CO LTD
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AI Technical Summary

Problems solved by technology

[0003] When the content processing module link is blocked, in order to restore the function of the content processing module link as soon as possible, an alarm message will be sent to all persons in charge of the content processing module link. It will affect the normal processing of content and reduce the efficiency of content processing. Moreover, this alarm method will cause the person in charge to receive too many alarms and become numb, which is not conducive to the person in charge of each module focusing on improving the service quality of their own modules.

Method used

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Embodiment Construction

[0074] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by those skilled in the art without making creative efforts belong to the scope of protection of this application.

[0075] Embodiments of the present application provide an exception management method, device, computer equipment, and storage medium. Specifically, the embodiment of the present application provides an exception management apparatus suitable for computer equipment. Wherein, the computer device may be a device such as a terminal or a server, and the terminal may be a device such as a mobile phone, a tablet computer, or a notebook computer. The server can be a single server or a server cluster c...

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Abstract

The invention discloses an abnormal management method and device. The method includes obtaining a first processing result record of each content processing module in the content processing system on the first historical processing content; based on the first processing result record, obtaining processing quality representation information of each content processing module; obtaining an abnormal module judgment rule of each content processing module, wherein the abnormal module judgment rule comprises an abnormal judgment condition for the content processing quality of the content processing module; if the content processing quality represented by the processing quality representation information of the content processing module meets an abnormal judgment condition, determining that the content processing module is an abnormal content processing module; and determining an abnormal handling terminal corresponding to the abnormal content processing module, and sending alarm information to the abnormal handling terminal. According to the scheme, the maintenance of the abnormal content processing module can be promoted, so that the improvement of the service quality of the module is promoted.

Description

technical field [0001] The present application relates to the technical field of communications, and in particular to an exception management method and device. Background technique [0002] In recent years, communication technology has developed rapidly. The background service system corresponding to some clients can process the content in the client. The background service system can include a content processing module link composed of multiple content processing modules. Different content processing modules in the link Modules can perform different types of content processing on content. For example, perform text recognition processing on the content, remove watermark processing, and so on. [0003] When the content processing module link is blocked, in order to restore the function of the content processing module link as soon as possible, an alarm message will be sent to all persons in charge of the content processing module link. It will affect the normal processing ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
CPCH04L41/0631
Inventor 贺宏达
Owner TENCENT TECH (SHENZHEN) CO LTD
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