Power supply service risk early warning prevention and control platform and method

A risk early warning and platform technology, which is applied in the direction of instruments, data processing applications, resources, etc., can solve the problems of power supply service pertinence, power supply service risk disposal and post-event management and control, etc., so as to improve the quality of power supply service and provide power supply service quality , Timely effect of risk management and control

Pending Publication Date: 2022-02-25
国网山东省电力公司营销服务中心(计量中心) +2
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] In order to solve the above problems, the present invention proposes a power supply service risk early warning prevention and control platform and method, which can solve the problems of power supply enterprises that the power supply service is not targeted, and the power supply service risk disposal is biased towards post-event management and control, etc., and improves the power supply service quality

Method used

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  • Power supply service risk early warning prevention and control platform and method
  • Power supply service risk early warning prevention and control platform and method
  • Power supply service risk early warning prevention and control platform and method

Examples

Experimental program
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Effect test

Embodiment 1

[0036] In this embodiment, a power supply service risk warning and prevention platform is disclosed, including:

[0037] The service data collection module is used to collect various service data;

[0038] The service risk identification module is used to analyze the service data through the risk identification model, obtain the service risk identification result, and obtain the service risk level according to the service risk identification result. Perform linear weighting to obtain;

[0039] The service risk early warning module is used for early warning according to the service risk level;

[0040] The service risk prevention and control module is used to prevent and control service risks according to the service risk level.

[0041] Further, the service data acquisition module desensitizes the acquired data and adds a data watermark.

[0042] Further, the service risk prevention and control module,

[0043] Further, the service risk evaluation indicators in the service...

Embodiment 2

[0140] In this embodiment, a method for early warning and prevention of power supply service risks includes:

[0141] Collect various service data;

[0142] Analyze the service data through the risk identification model, obtain the service risk identification result, and obtain the service risk level according to the service risk identification result, wherein the risk identification model is obtained by linearly weighting each service risk evaluation index according to the weight;

[0143] Early warning according to service risk level;

[0144] Carry out service risk prevention and control according to the service risk level.

Embodiment 3

[0146] In this embodiment, an electronic device is disclosed, including a memory, a processor, and computer instructions stored in the memory and executed on the processor. When the computer instructions are executed by the processor, a method disclosed in Embodiment 2 is completed. The steps described in the method for early warning and prevention of power supply service risks.

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Abstract

The invention discloses a power supply service risk early warning prevention and control platform and method, and the platform comprises a service data collection module which is used for collecting various types of service data; a service risk identification module, used for analyzing the service data through a risk identification model, obtaining a service risk identification result and obtaining a service risk level according to the service risk identification result, wherein the power supply service risk identification model is obtained by performing linear weighting on each service risk evaluation index according to the weight; a service risk early warning module, used for carrying out early warning according to the service risk level; and a service risk prevention and control module, used for performing service risk prevention and control according to the service risk level. The early warning of the service risk is realized, and the service quality is improved.

Description

technical field [0001] The invention relates to the technical field of risk identification, early warning and control, in particular to a platform and method for risk early warning and control of power supply services. Background technique [0002] The statements in this section merely provide background information related to the present invention and do not necessarily constitute prior art. [0003] The current pain points of power supply services are mainly manifested in the following two points: [0004] (1) There is a lack of "targets" in grassroots services. The company's customers report more than 10,000 requests every day, and the customer service information is complicated and complicated. The grassroots service personnel are limited by information processing capabilities, and it is difficult to quickly and accurately extract key information from the huge and complex data. The lack of information support leads to poor service pertinence. Demand cannot be effective...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q50/06
CPCG06Q10/0635G06Q50/06
Inventor 徐美玲刘昳娟陈云龙吴雪霞李静张雪梅王倩于相洁侯燕文高玉华邹喜林王若晗任昶羽徐雷高建峰任显坤
Owner 国网山东省电力公司营销服务中心(计量中心)
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