Upgrading to human operators
A technology of humans and robots, applied in the direction of instruments, subscriber special services, calculation models, etc., to achieve the effect of reducing the amount of analysis
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[0042] The present disclosure describes a technology that allows an automated or semi-automated system, referred to herein as a "bot", to communicate with a human by placing a call and having a conversation with the human independently during a call. The bot receives and monitors the data to detect trigger events that indicate that a call should be made. Bots can work through predefined workflows or sequences of repeatable modes of operation, each linked by an abstract description or intent of the operation to be performed. Basically, bots are able to use these workflows to determine how to react and what to say to humans in order to perform useful tasks for the user.
[0043] The system handles various tasks received as queries, such as "book a table for two at YvesSaint Thomas Restaurant for Thursday", "my sink is leaking and I need a plumber" !It's after 10p.m.! (My sink is leaking and I need a plumber! After 10pm!)" etc.
[0044] A user wishing to schedule an appointment...
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