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Information distribution method and device, electronic equipment and information classification model

A technology of information distribution and classification models, which is applied in the field of financial services, can solve the problems of time-consuming circulation process, etc., and achieve the effect of reducing time-consuming and solving excessive time-consuming

Pending Publication Date: 2022-08-09
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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AI Technical Summary

Problems solved by technology

[0004] Embodiments of the present invention provide an information distribution method, device, electronic equipment, and information classification model to at least solve the time-consuming and excessive time-consuming process of event ticket circulation caused by the simple method of manually consulting texts in the circulation process in the prior art. long technical question

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  • Information distribution method and device, electronic equipment and information classification model
  • Information distribution method and device, electronic equipment and information classification model
  • Information distribution method and device, electronic equipment and information classification model

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Embodiment Construction

[0028] Aiming at the challenges brought by the flow of event orders, reducing the communication cost between application support personnel and operation and maintenance personnel in the process of the event order process, and avoiding the problem that the cycle of event orders is too long, the present invention proposes an event order flow method based on machine learning, media, computer systems. By integrating the machine learning model with the operation and maintenance automation, an intelligent event ticket system that automatically adds tags to the event ticket is realized. When the customer submits the event ticket, the system invokes the machine learning model prediction, automatically outputs the prediction result and fills the event ticket as a label. The label assists in judging the flow, reducing the delay of the first-line management post to assign the incident ticket to the first-line processing post and the second-line processing post. decision making.

[0029]...

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Abstract

The invention discloses an information distribution method and device, electronic equipment and an information classification model. The method comprises the steps of obtaining semantic features of target information; determining the business type of the target information according to the semantic features of the target information; a first operation and maintenance personnel information set corresponding to the service type is determined, target operation and maintenance personnel information is determined from the first operation and maintenance personnel information set, and target operation and maintenance personnel corresponding to the target operation and maintenance personnel information are operation and maintenance personnel processing the target information; and sending the target information to information processing equipment corresponding to the target operation and maintenance personnel information. The technical problem that in the prior art, due to the fact that a mode of manually looking up a text is simply adopted in the circulation process, the time consumed in the event sheet circulation process is too long is solved.

Description

technical field [0001] The present invention relates to the field of financial services, and in particular, to an information distribution method, device, electronic device and information classification model. Background technique [0002] At present, the major classification of the event order is determined when the order is created, and the manual review of the text is still used to classify the event order during the circulation process. On the one hand, it is time-consuming and labor-intensive; on the other hand, although the event ticket classification system is relatively complete, there are still some event tickets that cannot be placed in a meaningful category and are classified into the "other" category. When this part of the event order needs to be processed, it still needs to be subdivided by manpower, resulting in further occupation of resources. The event ticket summary will record in detail the indicator name, ID, indicator category, threshold category, indic...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F40/289G06F40/30G06K9/62G06N3/04G06N3/08
CPCG06F40/289G06F40/30G06N3/08G06N3/045G06F18/2415
Inventor 张海清俞丽萍顾峥张琳
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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