Substation user service system based on WeChat applet
A technology for user services and substations, applied in information technology support systems, data processing applications, instruments, etc., can solve problems such as unreasonable allocation of technical service resources, affect substation user satisfaction, increase labor costs of equipment manufacturers, etc., to achieve The effect of sharing resources such as technology and data, solving diverse needs, and optimizing resource allocation
Pending Publication Date: 2022-08-09
NR ELECTRIC CO LTD +1
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Problems solved by technology
Rigid, step-by-step resource requests and resource allocation lead to untimely processing of substation user needs, unreasonable allocation of technical service resources, and low ability to deal with equipment defects, which affects substation users' satisfaction with equipment use and increases equipment manufacturers Labor cost
Method used
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Embodiment 1
[0043] Please refer to figure 1 , figure 1 Block diagram of the substation user service system based on WeChat applet. Including background and WeChat applet client.
[0044] The user account management module is used by the equipment manufacturer to verify and authenticate the information of the users of the substation, and can also assist the user of the substation to retrieve the account or password when the user of the substation forgets the account password. Search for the applet in WeChat, register through the account password or mobile phone verification code, and only after being approved by the user account management module can log in and obtain the permission to use the WeChat applet client.
[0045] The technical data database module provides substation users with equipment debugging data, drawing data, manuals, factory data, configuration files, etc. according to the classification of application scenarios, professional categories, and device models. modules ar...
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The invention discloses a substation user service system based on a WeChat applet. The substation user service system comprises a background and a WeChat applet client, the background comprises a technical information database module and a transformer substation ledger module; the WeChat applet client comprises a data acquisition module, a Ruyi college module, an intelligent question answering module and a service reservation module; wherein the technical data database module is connected with the data acquisition module and the Ruiwishi college module through a wireless network; according to the invention, the WeChat applet client facing the transformer substation user is established, so that the system has the outstanding characteristics of convenience, agility and informatization, and a convenient information interaction channel is established for providing equipment after-sales service for the transformer substation user; diversified requirements of transformer substation users can be met, resource allocation is optimized, sharing of resources such as technologies and data is achieved, and the satisfaction degree of the transformer substation users is improved.
Description
technical field [0001] The invention relates to a substation user service system based on a WeChat applet, and belongs to the technical field of electric power system information. Background technique [0002] The modern power grid has a complex structure and a wide variety of equipment. Coupled with the continuous application of new technologies, the characteristics of power grid equipment are more and more prominent in terms of wide geographical distribution, numerous types and huge amounts of information. Various faults, abnormalities and other abnormal states of equipment will affect the safe and stable operation of the power grid and the normal power consumption of the load side. Therefore, it is necessary for substation users to quickly contact the equipment manufacturer to provide after-sales service, and dispatch technicians to the site for equipment maintenance and defects. deal with. In addition to reporting equipment faults for repair, substation users also need ...
Claims
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IPC IPC(8): G06Q10/06G06Q10/02G06Q10/00G06Q30/00G06Q50/06
CPCG06Q10/06313G06Q30/016G06Q50/06G06Q10/20G06Q10/02Y04S10/50
Inventor 张宜永张旭章叶青王珦磊杨谦张军
Owner NR ELECTRIC CO LTD