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Computerized system for mobile customer service

A customer information and customer service platform technology, applied in the field of product mobile customer service information system, can solve problems such as slow information transmission, service personnel unable to receive dispatch information, affecting the analysis and decision-making of the company's business department, to eliminate service complaints, The effect of facilitating data management and improving the level of after-sales service

Inactive Publication Date: 2006-12-20
HAIER GRP CORP +1
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  • Summary
  • Abstract
  • Description
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AI Technical Summary

Problems solved by technology

The fly in the ointment of this platform is that the service personnel cannot receive dispatch information in real time in different places and provide feedback on front-line service information
This process has gone through two manual processes, so that the transmission of information is not only very slow, but also the wrong information conveyed will seriously affect the analysis and decision-making of the company's business department

Method used

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  • Computerized system for mobile customer service
  • Computerized system for mobile customer service
  • Computerized system for mobile customer service

Examples

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Embodiment Construction

[0038] The present invention is a mobile customer service information system, including a customer service platform, a service provider's automatic dispatch network, the two are connected through the network, an engineer, a customer, the engineer is equipped with a mobile terminal feedback device, and the engineer passes through the The mobile terminal feedback device feeds back the customer information to the customer service platform, and the customer service platform processes the received information and sends it to the service provider's automatic dispatching network, and the automatic dispatching network dispatches workers to corresponding engineer.

[0039] In the mobile customer service informatization system, the mobile terminal feedback device is equipped with an information reading device for reading information on the customer information carrier;

[0040]In the mobile customer service information system, the engineers are divided into service engineers and dispatc...

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Abstract

The invention relates to a mobile consumer service information system, which comprises a client server platform, a local facilitator network point, and a mobile maintain terminal, which are connected via network, wherein said local facilitator network point and the mobile maintain terminal, via wireless network, share the information; the engineer of mobile maintenance has mobile terminal feedback device, to feedback the consumer information to the client server platform; and the client server platform processes the received information, to send it to the facilitator automatic distribute network point, which will distribute server to the engineer. The invention can improve the on-time property of service, improve the accuracy and improve the service quality.

Description

technical field [0001] The invention relates to a mobile customer service information system for products, in particular to a mobile customer service information system which utilizes the network to realize the mobility of after-sales service personnel, and to receive and process related information in real time (on-site) in different places. Background technique [0002] At present, with the expansion of economic globalization, many multinational companies have tens of millions of users, and their products and services are almost all over the world. In different regions, facing different users, the same service model can be used to allow the use of our products users, can have the same satisfaction. Without a thorough organizational security system and a scientific information management mechanism, it is unimaginable to do this. Obtaining consumer demand information is the basis for meeting consumer demand in the first place. To this end, it is necessary to build a platfo...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00
Inventor 解居志于忠清万初谦林永董兴文杨谊翔
Owner HAIER GRP CORP
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