Method and apparatus for unified management of different type of communications over lan,wan and internet networks,using a web browser

Abstract

A method, and apparatus, for the unified management of all types of communications, such as: telephone calls, faxes, SMS and MMS, video, e-mails, CHAT and multimedia communications in general, allows to interface various communications / telecommunications networks and their related transmission protocols. All outbound and inbound communications are controlled and globally managed through an Internet Web Browser that also generates a historical log of the communications and their contents using a single database. All the functions required for the fully integrated management of all the said types of communications to and from every device connected to the LAN comprising the apparatus, and / or the WAN, and / or the Internet, are generated by applying the invention method, thereby producing a full Computer Telephony Integration(CTI). Thanks to the method in question, the management of all types of communications is achieved without the need for any telephone switchboard(PBX, PABX, IPPBX).

Description

technical field [0001] The invention relates to a method and a device for the unified management of telecommunications and multimedia communications on a computer network providing integrated support for telephony, video, multimedia communications and data transmission, in particular. Background technique [0002] Italian Patent No. IT1316580 to the same applicant discloses an apparatus and corresponding method designed to support telephony and data transmission over a single local computer network. [0003] Another Italian Patent No. IT1316585 of the same applicant discloses a dedicated device designed to connect telephone equipment and peripheral computers to the aforementioned local computer network in order to allow the operation of said telephone equipment, while Whether they are associated with peripheral equipment (clients) or independent, independent equipment, such as fax machines or other public telephone equipment. [0004] A subsequent Italian patent application...

AI Technical Summary

Problems solved by technology

[0017] Finally, there are solutions that require the use of a hybrid network (e.g. Ethernet+ATM) to ensure quality of communication service, necessitating the use of very expensive additional equipment for CTI and telephony / video telephony transport

In any case, these solutions do not allow the use of an Internet web browser to fully manage all communication needs on a single LAN or WAN (also connected to the Internet)

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