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Switchboard realizing method

An implementation method and switchboard technology, applied in the field of communications, can solve the problems of low equipment utilization, high cost, and high unit cost, and achieve the effect of reducing construction costs

Inactive Publication Date: 2009-06-03
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0004] This switchboard implementation method is costly. Each enterprise group needs to build a separate switchboard system. A set of switchboard business systems is monopolized by only one enterprise group. The unit cost is high and the utilization rate of equipment is low. At the same time, all types of users cannot be transferred - after the call is connected to the switchboard service system, only the extensions directly connected to the switchboard service system can be transferred. , and cannot be transferred to another operator's number as an extension, such as a mobile phone

Method used

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Embodiment Construction

[0027] The invention assigns a common mobile station international ISDN number MSISDN (Mobile Station International ISDN Number) number to the group users as the mobile switchboard number of the group users. Provide users with the functions of automatic switchboard, voice-activated switchboard and manual switchboard through the switchboard number; provide telephone inquiry, call transfer and other capabilities. After the user dials the number of the group switchboard, he can directly dial the extension number (automatic switchboard) or say the called name (voice-activated switchboard) to transfer to the extension user; he can also transfer to a manual seat (manual switchboard), and the operator will perform the transfer.

[0028] The basic process of the present invention is as figure 1 As shown, by setting the smart service subscription information for the switchboard number, after the user dials the switchboard number, the call process of the switchboard number smart service...

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Abstract

A method for realizing a switchboard includes triggering intelligent service called flow process of switchboard number after switchboard number is dialed, indicating switchboard to set up connection with intelligent external unit by service control point, interacting intelligent external unit with calling user to obtain number of extension user to be connected and reporting said number to SCP, indicating switchboard to connect calling to called user.

Description

technical field [0001] The present invention relates to the communication field, and more specifically relates to a switchboard realization method. Background technique [0002] The telephone switchboard service is an expansion of the original PBX (Private Automatic Branch Exchange) telephone switchboard concept, and it is provided for groups such as enterprises to facilitate internal and external communication within the group. At present, voice recognition technology equipment and artificial seat system are gradually applied to the telephone switchboard business. After the calling user dials the switchboard number of the business user, he or she can enter the employee's name by voice, or directly dial the extension number, or follow the voice prompt to transfer to the manual agent and then the operator will transfer the call to the employee's extension. [0003] The existing switchboard implementation technical solutions are to install the switchboard business system on t...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/42H04Q3/62
Inventor 王胜
Owner HUAWEI TECH CO LTD
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