Communication terminal failure monitoring system and implementing method thereof

Abstract

The invention discloses a monitoring system for a communication terminal error, which includes a communication terminal which is used for reporting the warning information to a management and monitoring center or writing the error information into an error diary of the communication terminal itself when the warnings are produced in the motion; a management and monitoring center which registers the legal communication terminal, refuses to register the illegal communication terminal, group the registered communication terminal, set the warning to report classes of different groups of communication terminals; while receiving the error information of the communication terminal, the management and monitoring center broadcasts the error information to the management and monitoring terminal; a management and monitoring terminal which receives the error information that is reported by the management and monitoring center; the error information is monitored through the management and monitoring center that is controlled by the management and monitoring terminal. The management and monitoring center adopts the TR-069 Agreement. The invention also discloses a realizing method to monitor the error of the communication terminal.

Description

technical field [0001] The invention relates to a communication terminal fault monitoring technology used on an IP network, in particular to a communication terminal fault monitoring system and its realization method. Background technique [0002] With the rapid improvement of broadband network bandwidth and the continuous improvement of network quality of service (QoS) and security technology, providing users with multimedia services (Triple play) integrating voice, data, and video on broadband networks has become an important part of the development of communication networks. The main goal of the new generation of communication terminals, as the key equipment for providing these intelligent services, its manageability and operability requirements directly affect the development of telecommunication services and user satisfaction. Fault management, especially active fault monitoring is an important means to achieve this goal. Traditional communication equipment (system equi...

AI Technical Summary

Problems solved by technology

[0004] First, the number of terminal devices is huge. Monitoring and receiving fault information of the entire network will bring huge performance pressure to the monitoring center and the entire network. It is also difficult for operation and maintenance personnel to locate the device usage of a specific user group in a large number of fault information.

[0005] Second, there are many types of terminal equipment, and terminals produced by different manufacturers lack a unified fault reporting interface. Traditional network management protocols, such as Simple Network Management Protocol (SNMP, Simple Network Management Protocol) do not have strict specifications to constrain different terminals to report consistent messages format, and security is also an ever-existing problem of the SNMP protocol

[0006] The fault handling method of the 112 reception desk is firstly a passive service method, which inevitably leads to a decrease in user satisfaction

In addition, when the user actively reports a fault, the device is usually in a relatively serious fault state. In this fault state, the device may have lost communication with the network management center, and the means to solve the fault are correspondingly limited. Generally, the operation and maintenance personnel must come to the site It can only be solved by means of the method, its efficiency and service quality will be greatly reduced, and the cost and difficulty of operation and maintenance will be increased at the same time.

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