Bank self-help equipment and method for improving performance thereof

Abstract

The invention relates to bank self-service equipment and a method for improving the performance of the bank self-service equipment. The bank self-service equipment comprises customer service modules for providing various service functions for customers with bank cards, detecting and judging modules of equipment hardware for detecting the equipment hardware, equipment failure operating modules for processing the failure or self-repairing the failure modules and equipment service function configuration modules for storing configuration files whether providing services for service function modules of the bank self-service equipment. When the detecting and judging modules of equipment hardware detects abnormal equipment hardware, the configuration files of service function supported by the bank self-service equipment are automatically corrected to enable the corresponding failure modules to suspend providing services. The configuration files of service function supported by the bank self-service equipment can be manually corrected by equipment officers. The invention increases operating rate of the bank self-service equipment, reduces maintenance cost of the equipment and promotes practical property of the bank self-service equipment.

Description

technical field [0001] The invention relates to a bank self-service equipment and a method for improving the performance of the bank self-service equipment. Background technique [0002] With the in-depth development of my country's financial electronic construction and the continuous improvement of bank card customers' requirements for service quality, bank self-service equipment has become more and more widely used in the financial industry. It is playing an irreplaceable role in improving the card-using environment, providing all-weather and all-round financial services, reducing operating costs, and improving the service quality and comprehensive competitiveness of the financial industry. In general, bank self-service equipment can be divided into ATM automatic teller machine, CDM self-service deposit machine, CRS deposit and withdrawal machine and BST self-service inquiry machine, etc. Nowadays, the use of bank self-service equipment with 7*24 hours financial services ha...

AI Technical Summary

Problems solved by technology

[0003] However, the fly in the ointment is that many bank self-service devices do not give full play to their advanced functions. Some self-service devices respond slowly, and the devices will perform status detection and fault recovery on each hardware module of the device during operation, especially for faulty ones. The time it takes for a device module to perform a status check is several times longer than the time required to detect a normal device, and the use efficiency is low; and some bank self-service devices are often used in daily use, and it is inevitable that large or small hardware module failures will occur , if the self-service equipment cannot clear the fault by itself, and the maintenance staff has no accessories to replace in time, the self-service equipment can only suspend the service or shut down, for example, the deposit module is faulty, but the withdrawal module is normal, and the equipment administrator has no accessories to replace recently, at this time, It can only suspend the service or shut down the whole machine externally; the software transaction function update and upgrade operation of some bank self-service equipment is very complicated, and cannot be installed, configured and managed automatically, and requires the equipment administrator to manually install and test the equipment on site The operating rate of the equipment has greatly increased the workload of the equipment administrator; some bank self-service equipment often has faults such as wrong accounts, unreasonable card swallowing, and system crashes; even some self-service equipment has become a simple decoration that no one cares about, which will hit customers The enthusiasm for using cards is a great waste of bank resources

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