A queuing system and its data processing method

Abstract

The invention provides a queuing machine system and the data processing method, wherein the queuing system comprises: a plurality of queuing machines allocated at a plurality of operating points, which are used to provide business queuing information containing queuing numbers for customers and generate data for calling queuing numbers; a business processing device used to acquire the data for calling queuing numbers generated by the queuing machines, calculate at least one of the business indicators of the operating points according to the data for calling queuing numbers of the queuing machines , wherein the business indicators includes the average waiting time for customers, the average service time of the operating points and peak business hours, and carry out unified management for the queuing machines; a data storage device used to save the acquired data for calling queuing numbers and the business indicators to a database. The invention makes full use of the data of the queuing machine to provide a scientific calculation method for evaluating the average waiting time for customers and the business-dealing efficiency of tellers, and provides a more high-quality service for customers. The invention also has the functions of easing pressure on the counter, reasonably dividing counters and improving business management.

Description

technical field [0001] The invention relates to the field of electronic queuing machines, in particular to a queuing machine system and a data processing method thereof. Background technique [0002] At present, banking, insurance and other financial industry business halls, communication industry service halls, hospital queuing and waiting halls, government affairs halls, and airport business halls are generally equipped with queuing machine systems to facilitate customers' queuing and effectively guide customers. Take the bank as an example, the bank customer selects a certain business from the queuing machine of the queuing machine system and obtains the printed number of this business, enters the queuing queue of this business, and the salesperson in charge of this business calls the number entered into the queue through the operator, the number Display on the LED display and play the number through the calling unit or speaker. The specific operation is for example: the...

AI Technical Summary

Problems solved by technology

[0004] (1) The data format of the queuing machine system is not uniform, the data is not concentrated, and it is impossible to analyze the local situation, so that the overall comparison and analysis cannot be realized

[0005] (2) The queuing machine system is not connected to the Internet, so unified management and maintenance cannot be performed

[0006] The above-mentioned problems of the queuing machine system prevented the system from playing its role more fully, and also restricted the further development of the bank's work on customer management and review of service quality

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