Automatic answering system
A question answering system and automatic technology, applied in transmission systems, digital transmission systems, store-and-forward switching systems, etc., can solve problems such as difficulty in ensuring the accuracy of answering questions, difficulty in ensuring user satisfaction, and affecting the efficiency of answering questions. Achieve the effect of improving efficiency, improving satisfaction and improving accuracy
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[0018] As shown in the drawings, the automatic question answering system of the present invention includes: a communication conversion and pressure equalization module, a distributed decision-making module, a wizard module, a question answering result search and matching module, a knowledge database module, a management and data maintenance module, and a learning analysis module.
[0019] The communication conversion and pressure equalization module is composed of multiple TCP / UDP servers (referred to as Gate servers in the present invention), adopts asynchronous communication and asynchronous processing mode, and is responsible for receiving the answering questions sent by the user through the client server and sending the client The end server replies with the processed Q&A result. In the present invention, the Q&A questions or Q&A results are distributed among multiple Gate servers by means of static random distribution, thereby realizing a pressure equalization mechanism. ...
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