Intensivism system for supervisory and administration of mobile operator service

Abstract

The invention provides an intensification system for mobile operator service supervision and management, which comprises a data generating module, a data converting module, a data processing module and a data applying module, wherein the data generating module comprises a business and internal system data generating module and a surveying and monitoring data generating module, and is used for generating various service supervision data; the data converting module acquires various data from the data generating module, converts the data into a uniform format, and stores the data in a database of the data processing module; the data processing module comprises a database, a central treatment server and a data mining and analyzing platform based on the central treatment server, wherein the central treatment server is used for transferring data from the database according to the request of the inquiry terminal and the routine analysis terminal of the data mining and analyzing platform and the data applying module; and the data applying module comprises the inquiry terminal and the prior analysis terminal connected with the server. When a mobile network operator serves a customer, the system can acquire relevant data about various service posts, perform uniform analysis and treatment, improve decision-making accuracy and greatly improve management efficiency.

Description

technical field [0001] The invention relates to a management system of mobile communication operators, in particular to an intensive system of mobile operator service supervision and management. Background technique [0002] Mobile communication operators are technology- and content-oriented service-oriented enterprises. In the critical period when the industry enters a mature stage, products, prices, and technologies will all fall into homogeneous competition, and services will become an important weapon for implementing differentiated competition strategies. [0003] The mobile communication market has entered the era of service competition. Providing customers with communication services that meet their needs and expectations, allowing customers to experience comprehensive and high-quality comprehensive services through service contact points at all levels, and improving customer satisfaction levels are the focus of current mobile communication service market competition....

AI Technical Summary

Problems solved by technology

The service specifications and improvement measures formulated at the management level are often transmitted to the implementation level, which is often out of shape due to various reasons, resulting in a decline in comprehensive service quality and customer satisfaction. It has become necessary to establish a comprehensive service supervision system

Images