Expandable interactive voice service system based on wideband network

A technology of interactive voice and service system, applied in interactive voice service system, can expand the field of interactive voice service system, can solve the problems of inconvenient secondary development, poor versatility, large state machine, etc., to expand the scope of application , the effect of reducing human resources

Inactive Publication Date: 2009-06-17
广东协联科贸发展股份有限公司
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AI Technical Summary

Problems solved by technology

But simply using the state machine to design IVS has some disadvantages: It is necessary to consider all states in the entire operation process. If there are many business projects, the state

Method used

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  • Expandable interactive voice service system based on wideband network
  • Expandable interactive voice service system based on wideband network
  • Expandable interactive voice service system based on wideband network

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Embodiment Construction

[0019] Such as figure 1 Shown, the expandable interactive voice service system based on the broadband network of the present invention includes:

[0020] The communication support module adopts the connection-oriented TCP protocol to communicate with the outside world, and uses sockel for programming;

[0021] Visual process generator, which is used to generate VoiceXML file from the voice business application process written by the user and save it on the WEB server and provide it to the process interpretation module for loading and running;

[0022] The process interpretation module is used to read, explain and execute the VoiceXML file generated by the visual process generator;

[0023] Media service module, including telephone platform, network equipment, ASR speech recognition system and speech synthesis system, is responsible for handling telephone network connection, telephone call processing, DTMF input, speech recognition and speech synthesis, and completes the proce...

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Abstract

The invention relates to an extensible interactive speech service system on the basis of a broad band network, which comprises a communication supporting module, a visible flow generator, a flow explaining module and a medium service module, wherein since the system adopts a mode of treating interactive speech services as a platform rather than an application to process, various speech services are developed according to concrete service demands on a foreground, then, the speech services are stored as a VoiceXML document and are provided for a background universal explaining system to explain the file, the speech flow is controlled, concrete speech output and input operations are finished through a resource module to finish the speech interactive functions. Thereby, since a large amount of applied links of artificial intelligence is used, a large amount of manual seats can be reduced, thereby liberating maximum labor resources, the application range of the system is directly expanded, the development period of the system is further accelerated, and the development cost and the maintenance cost are effectively lowered.

Description

technical field [0001] The invention relates to an interactive voice service system, in particular to an expandable interactive voice service system based on a broadband network, which belongs to the communication field. Background technique [0002] Currently, the public-facing Interactive Voice Service (IVS) provided by China Telecom only includes the Interactive Voice Response (IVR) link, which is basically provided by SP or developed by China Telecom. Technical links need breakthroughs. For example, the application of artificial intelligence is still very limited, and a large number of human agent interventions are still required, which cannot liberate the largest human resources and limits wider applications. With the increasing integration of the Internet and telecommunication technology, the Computer Telephony Integration (CTI) solution is more complete. With the advent of the 3G era, there are many valuable application resources hidden in a wide range of society, jus...

Claims

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Application Information

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IPC IPC(8): H04M3/51H04M3/493H04L29/06
Inventor 孔令富
Owner 广东协联科贸发展股份有限公司
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