Method for identifying user key-press meanings in automatic service system

Abstract

The invention discloses a method for identifying user key-press meanings in an automatic service system, which comprises the following steps that: a, the automatic service system plays a prompt sound to a successfully accessed user, and simultaneously records the time point when the prompt sound is started to be played; b, the automatic service system receives key-press inputs of the user, determines the key assignments of the key-press inputs, and simultaneously records the time point when the key-press inputs are received; and c, when the user finishes key pressing, the automatic service system calculates the time length from the time point when the prompt sound is started to be played to the time point when the key-press inputs are received, and identifies the key-press meanings of theuser according to the corresponding relation between the time length and a preset time section and the key-press meanings. The technical scheme of the invention achieves the identification of the key-press meanings of the user by calculating the time length from the time point when the prompt sound is started to be played to the time point when the key-press inputs are received by the automatic service system.

Description

technical field [0001] The invention relates to the field of data communication, in particular to a method for identifying meanings of user keys in an automatic business system. Background technique [0002] At present, in the automatic business system, usually through figure 1 The method shown identifies the meaning of the user's keystrokes, and specifically includes the following steps: [0003] S101: The automatic business system plays a voice prompt for users who have successfully connected; for example, the telephone banking service system can play "Platinum card users, please press 1, corporate banking services, please press 2, personal banking services, please press 3, and loss reporting, please press 4 , for complaints and suggestions, please press 5, for credit card services, please press 6, for available credit inquiries, please press 7, for telephone payment services, please press 8..." The prompt voice prompts the user for the corresponding relationship between ...

AI Technical Summary

Problems solved by technology

[0006] First of all, when there are many business service items provided by the automatic business system, the user may need to press keys to select from the business service items corresponding to the 10 numbers from 0 to 9. Therefore, the user needs to remember these 10 service items in a short time. The business service item corresponding to the button key value makes the user not only need to pay attention to the business service item he expects, but also needs to pay attention to which number button corresponds to the business service item he expects, which increases the burden on the user; the user pays too much attention to the business service item. In the professional description, it is possible to ignore the corresponding number keys, which makes the user misremember the number keys corresponding to the business service item, thereby choosing the wrong business service item, increasing the user's button selection time, and reducing the user's service experience , and the increase in the processing time of a single user's automatic business system also increases the resource burden of the automatic business system operator

[0007] Secondly, the above-mentioned button meaning recognition method requires the user to memorize a large number of numbers within a few seconds, accurately find and press the number button corresponding to the business service item he expects in a short period of time, for middle-aged and blind users, their memory Or poor eyesight, often unable to meet the above key requirements, so when they use the automatic business system, they often have to turn to the people around them for help

[0008] When the above-mentioned key meaning recognition method is applied to the authentication service of the automatic business system, since the password entered by the user through the number keys can only be a relatively simple arrangement and combination of 10 numbers, when the automatic business system authenticates the user, it mainly depends on the user's password. For some more confidential applications such as mobile banking and e-wallets, the encryption level is obviously not enough

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