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Method for applying embedded memory database by CTI

A database and embedded technology, applied in electrical digital data processing, special data processing applications, instruments, etc., can solve the problems of difficult data management, poor real-time data, large scale, etc., and achieve flexible, convenient and simplified program development and transplantation. The effect of maintenance and shortening the development cycle

Inactive Publication Date: 2011-03-30
BEIJING HOLLYCRM TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, since the real-time monitoring data of the CTI system has been implemented by the programmers themselves based on their understanding of the business, using the C / C++ data structure, the scale of the CTI monitoring subsystem is large, and the existing data is not easy to manage, and the data is real-time. poor problem

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  • Method for applying embedded memory database by CTI
  • Method for applying embedded memory database by CTI

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Embodiment Construction

[0021] As shown in the figure, a kind of method of CTI application embedded memory database of the present invention is characterized in that, comprises:

[0022] (1) EDS (Event Distribute Service) is an event (Event) distribution module, which is responsible for distributing Publisher data to three Subscribers. In this model, Publisher is the producer of events, and Subscriber is the consumer of events. When the Publisher generates an event, the EDS distributes the data to the Subscriber according to the customized logical relationship, so that the Subscriber can receive data from many Publishers, and there is no necessary connection between the Publishers. Then Subscriber can logically combine the received data, combine the data in the memory, and provide it to the monitoring terminal for viewing and management.

[0023] (2) The CTI system events include two types, namely: telephone equipment events and agent state events. The transmission method of telephone equipment eve...

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Abstract

The invention relates to the field of computer telephony integration (CTI) application methods, in particular to a method for applying an embedded memory database by the CTI. Compared with a mode of calling a memory for processing by utilizing a program development means, the memory database has the advantages. Firstly, the memory database is commercialized database management software, and greatly shortens development period; secondly, the memory database has open platform and interfaces, it is more flexible, convenient and quick to develop and implant programs, and maintenance and secondary development are facilitated; thirdly, data in the memory can be convenient to query through a uniform SQL language; and finally, the safety and integrity of the data in the database can be ensured. The advantages are favorable for quickly deploying and simplifying maintenance.

Description

technical field [0001] The invention relates to the field of a CTI application method, in particular to a method for CTI application embedded memory database. Background technique [0002] CTI technology refers to the integration technology of computer and communication technology. Its traditional definition is "Computer Telephony Integration". "Technology (Computer Telecommunication Integration). The original CTI technology only automatically recognizes and processes the signaling information in the telephone, and transmits predetermined recording files to users, transfers incoming calls, etc. by establishing relevant voice channel connections. However, the current CTI technology not only needs to deal with traditional telephone voice, but also needs to deal with other forms of information media including fax, e-mail, VOIP and so on. [0003] The CTI system spans the two major fields of computer technology and telecommunication technology. In a sense, as long as it involv...

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Application Information

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IPC IPC(8): H04M3/51G06F17/30
Inventor 曲道俊
Owner BEIJING HOLLYCRM TECH