Cloud appointment queuing method and system

Abstract

The present invention discloses a cloud appointment queuing method based on combination of Internet and a mobile network, and a system, and provides a remote queuing manner, such that customers can break away from geographical position restriction and can make queuing appointments at any time anywhere, banks can easily unify operation and save costs, customers can conveniently optimize decisions and save times, and manpower and financial resources are significantly saved. According to the present invention, the cloud appointment queuing method and the system run in a server, wherein maintenance, upgrade and operation of the system can be performed on the server, and information of each terminal and the server form transmission connections, such that the served customer can achieve queuing booking through the cloud without reaching of the service network so as to provide substantial convenience for the customer; and a plurality of treatment manners are provided for different situations possibly occurring after the appointment, the response is timely, and the treatment is flexible.

Description

technical field [0001] The invention belongs to the field of computer software technology and web service technology, and in particular relates to a cloud reservation queuing system based on a network environment. Background technique [0002] With the development of society, people rely more and more on banking business, but the domestic financial service supply is generally insufficient, and there are structural contradictions, and the phenomenon of bank customers queuing has a long history. The reasons are, first, due to the lack of bank outlets and self-service equipment, people often have to resort to counter services for business; second, the efficiency of banks is not high, and people have not developed the habit of using self-service systems. As more and more people go to the bank to handle business, customers need to wait longer and longer to handle business, especially in busy areas and crowded periods, which wastes a lot of time for customers and cannot deal with ...

AI Technical Summary

Problems solved by technology

However, during the period from the number collection to the processing of the business, the customer still has to stay in the bank and wait, and the number collection business must be handled on-site at the branch, which is geographically restrictive. Moreover, from the perspective of waiting time, there is no Save every minute and second for customers

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