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E-commerce platform communication queuing method and system

An e-commerce platform and queuing system technology, applied in e-commerce related fields, can solve problems such as inability to handle e-commerce platform queuing problems, and achieve the effect of improving service quality

Inactive Publication Date: 2015-08-12
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Based on this, it is necessary to provide a communication queuing method and system for the e-commerce platform in view of the inability of the existing technology to deal with the queuing problem on the e-commerce platform

Method used

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  • E-commerce platform communication queuing method and system
  • E-commerce platform communication queuing method and system
  • E-commerce platform communication queuing method and system

Examples

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Embodiment Construction

[0019] The present invention will be described in further detail below in conjunction with the accompanying drawings and specific embodiments.

[0020] Such as figure 1 Shown is the working flow chart of a kind of e-commerce platform communication queuing method of the present invention, comprises:

[0021] Step S101, comprising: in response to a customer service on-line notice including the customer service identification, the number of customer service virtual seats and at least one queue identification, generating a virtual seat with the same number of customer service virtual seats, combining the generated virtual seat with the customer service identification and a customer service The queue identification association included in the online notification marks the working status of the generated virtual agent as idle;

[0022] Step S102, including: in response to the request for receiving the queuing token including the client ID and the queue ID initiated by the client, u...

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PUM

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Abstract

The invention discloses an e-commerce platform communication queuing method and system. The method comprises generating virtual seats of the same number as customer service virtual seats, and marking the work status of the generated virtual seats as unoccupied; generating absolute ranking numbers, generating queue tokens including queue identifiers and the absolute ranking numbers, and returning the queue tokens to a client; if an access condition is satisfied and the work status of at least one virtual seat is unoccupied, performing the access of the client to the accessible virtual seat, and setting the work status of the accessible virtual seat as occupied; and setting the work status of the identified virtual seats by virtual seat identifiers as unoccupied. The invention can solve the queuing problem in large flow, high concurrency instant messaging for large e-commerce companies by adding virtual seats and improving the entire queuing process. Quick and effective entry into a queue when customers are communicating online can be ensured, and the quality of customer service is also improved.

Description

technical field [0001] The invention relates to the technical field related to e-commerce, in particular to a communication queuing method and system for an e-commerce platform. Background technique [0002] Existing queuing system is basically made up of three parts: issuer, caller and queuing controller. The customer receives the queuing token from the number fetcher, and the queuing controller manages all issued queuing tokens in a unified manner. The number calling device calls the queuing tokens that can accept the service, and the holders of the queuing tokens enter the service stage in turn. [0003] With the rapid development of the Internet, online shopping occupies an increasingly heavy proportion in the shopping behavior of consumers, which requires fast online consultation channels for shoppers, so e-commerce instant messaging solutions emerge as the times require. Like the traditional mass service industry, the realization of e-commerce instant messaging also f...

Claims

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Application Information

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IPC IPC(8): G06Q30/02
Inventor 胡峰李涛
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD
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