Method for performing business expansion service handling based on power interactive service terminal

Abstract

The invention belongs to the field of power services, and particularly relates to a method for performing business expansion service handling based on a power interactive service terminal. The method comprises the following steps: (1) authenticating identity; (2) registering electricity utilization information; (3) submitting and scanning materials; (4) acknowledging and printing contents of an electricity utilization application form; and (5) submitting the form. The method fulfills the purpose of handling business expansion services with the power interactive service terminal by an electricity customer. In the whole service handling process, a customer can fill information of an application form via demonstrated cartoon of a display screen and remote guidance of a remote agent. Materials required for relevant handling can be input to the system in a scanning manner, archived and preserved. The self-help service handling working mode can effectively reduce the workload of relevant staffs of a business hall. Meanwhile, compared with the business hall, the power interactive service terminal is low in construction cost and flexible in deployment and site selection, effectively overcomes the defect of insufficient geographic position coverage of business halls, and effectively improves the power service satisfaction of customers. In addition, the uniqueness and the reliability of the recovered form are ensured by introducing a two-dimensional code label identification technology.

Description

technical field [0001] The invention belongs to the field of electric power services, and in particular relates to a method for accepting business expansion and installation business based on electric power interactive service terminals. Background technique [0002] The term meanings in the present invention are as follows: [0003] Electricity customer: The organization or individual that establishes a power supply relationship with the power supply company in accordance with the law is called a power customer, referred to as a user, and different electricity addresses are regarded as different users. [0004] Interactive service terminal: Interactive service terminal refers to the equipment that provides self-service functions such as acceptance of business expansion application, information query, business processing, and operation guide for electricity customers. [0005] Business expansion and installation: Accept customers' applications for electricity use, and formu...

AI Technical Summary

Problems solved by technology

[0009] (1) Customers who use electricity can only apply for business through the window of the business hall of the power company on the spot, and the processing window is limited and the efficiency of the staff is different;

[0010] (2) The location of the business hall is fixed and the number is relatively small. Electricity customers in sparsely populated areas may spend relatively high time costs on the road when handling related businesses, and the convenience and satisfaction of customer business handling are poor.

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