Power customer interdynamic service system based on instant messaging tool

An interactive service and WeChat client technology, applied in the field of customer service system and electric power customer interactive service system, can solve the problems that the client cannot fully present the interactive process, poor information continuity, and inflexible interaction, etc., to optimize the configuration of software and hardware resources, The effect of diverting work pressure and saving construction investment

Inactive Publication Date: 2015-10-07
STATE GRID CORP OF CHINA +3
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0013] (1) The interaction is single, and two-way interactive services cannot be realized;
[0014] (2) It is necessary to install a special client program, which is inconvenient to operate and inflexible to interact with;
[0015] (3) In the process of information interaction, the client cannot completely present the interaction process, forming a closed loop of interaction, and the information continuity is poor

Method used

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  • Power customer interdynamic service system based on instant messaging tool
  • Power customer interdynamic service system based on instant messaging tool

Examples

Experimental program
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Embodiment Construction

[0034] Such as figure 2 As shown, the WeChat client is a WeChat client application released by Tencent, the WeChat service platform is a WeChat official account service platform, and the electric power WeChat application is an electric official account service developed and deployed by an electric power company. The electric power network seat is a WeChat network artificial customer service set up by the electric power company to serve the majority of electric power users, and it is used to realize the one-to-one artificial real-time service on WeChat with electric power users.

[0035] The power customer interaction service business model based on WeChat and other instant messaging includes the following three types:

[0036] (1) Self-service handling mode of power business based on WeChat and other instant messaging tools

[0037] This mode is mainly applicable to the business content with fixed business content and customers can handle it by themselves, such as: customer ...

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Abstract

The invention relates to a customer service system in the electric power field, especially a power customer interdynamic service system based on an instant messaging (IM) tool. The system comprises an integrated fee-paying access management platform, a marketing business application module, a short message platform, a third party payment platform, a rechargeable card system and a remote monitoring management platform, and is characterized by also comprising a WeChat client, a power WeChat application and a WeChat service platform; the WeChat client is a WeChat client application issued by Tencent company; the WeChat service platform is an customized electric power WeChat service platform based on a WeChat public platform; the power WeChat application is power public number service; the WeChat service platform and the integrated fee-paying access management platform are integrated; the power WeChat application accesses to the integrated fee-paying access management platform through the WeChat service platform, interacts with a marketing business application and a short message platform system, and is integrated with the third party payment platform to realize user fee-paying and power purchase payment.

Description

technical field [0001] The invention relates to a customer service system in the electric power field, in particular to an electric power customer interactive service system based on an instant messaging tool. Background technique [0002] Each component among the present invention is described as follows: [0003] Electricity customer: The organization or individual that establishes a power supply relationship with the power supply company in accordance with the law is called a power customer, referred to as a user, and different electricity addresses are regarded as different users. [0004] Instant Messaging: Instant Messaging, or IM for short, is an Internet-based instant messaging service, a terminal service that allows two or more people to use the Internet to transmit text messages, files, voice and video communications in real time. Instant messaging can be divided into mobile instant messaging and PC instant messaging according to the loaded objects. [0005] SCRM...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/06
Inventor 樊爱军陈静仲轩袁浩李克金鑫金宇坤刘君傅军孙志杰陈洪涛张艳丽
Owner STATE GRID CORP OF CHINA
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