Intelligent interactive method and device of natural language analysis

Abstract

The invention discloses an intelligent interactive method and device of natural language analysis. The intelligent interactive method comprises the following steps: collecting a work order record, carrying out data analysis on information in the collected work order record, and trimming common problems of common knowledge points with high click rates; collecting and compiling related knowledge points for the trimmed knowledge titles, compiling corresponding linguistic data of the corresponding knowledge points, and creating a knowledge base; carrying out reverse index with semantic retrieval on the linguistic data input by a user, and carrying out primary screening index in the knowledge base according to keywords of the linguistic data; recalling the knowledge points of the keywords contained in the current problem in combination with a context scene of the user, and processing on thesaurus and correction word level; merging and combining the recalled knowledge points according to semantic, and establishing a semantic relation; and carrying out semantic analysis on an input content of the user, matching the input content with the established semantic relation, and deleting unmatched knowledge points in a continuous interaction process with the user.

Description

technical field [0001] The invention relates to an intelligent robot system, in particular to an intelligent interaction method and device for natural language analysis. Background technique [0002] Many companies have external telephone technical support services to expand the company's market and provide customers with better and more convenient services. However, the existing telephone technical support services also have some disadvantages. For example, due to the technical limitations of engineers, It will affect the service range of wiring users, so it may not be able to solve the problems of users' consultation, and the difference in technical and communication skills of service personnel will lead to uneven service experience of users, and the interaction with users is also limited. Not only that, but for telephone technical support services, there are also problems of high recruitment costs for technical personnel, high turnover rate of junior engineers, huge sup...

AI Technical Summary

Problems solved by technology

[0002] Many companies have external telephone technical support services to expand the company's market and provide customers with better and more convenient services. However, the existing telephone technical support services also have some disadvantages. For example, due to the technical limitations of engineers, It will affect the service range of wiring users, so it may not be able to solve the problems of users' consultation, and the difference in technical and communication skills of service personnel will lead to uneven service experience of users, and the interaction with users is also limited. Not only that, but for telephone technical support services, there are also problems of high recruitment costs for technical personnel, high turnover rate of junior engineers, huge support costs for 7*24 hours in call centers, and high telephone bill consumption

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