Electronic electricity customer archive system applying centralized-distributed architecture

Abstract

The present invention provides an electronic electricity customer archive system applying a centralized-distributed architecture, and belongs to the field of digital data processing of electricity. According to the system, at least one customer data input terminal constituted by a computer terminal, a printer, a scanner, a high-speed document scanner, an electronic signature plate and a PAD mobile device is disposed in each business outlet of each power supply company, and at least one sub electronic archive management server is disposed in each power supply company; at least one general electronic archive management server is disposed in the headquarters of the electricity company; the customer data input terminals, the sub electronic archive management servers, and the general electronic archive management server constitute the "centralized-distributed" electronic power supply enterprise archive system; and electronic archive data of electricity customer marketing business in areas covered by power supply enterprises are managed in a centralized manner, and the work such as customer archive management of the power supply enterprises and marketing business process optimization are well promoted. The system can be widely used in fields of storage, management and exploitation of marketing business archive data.

Description

technical field [0001] The invention belongs to the field of electric digital data processing, and in particular relates to an electronic file for electricity customers of power supply enterprises. Background technique [0002] With the deepening of electricity marketization, the competition of electric power enterprises is becoming increasingly fierce, and providing customers with high-quality services has become an important means for electric power enterprises to compete for the market. [0003] As the basis for power supply companies to carry out marketing business, customer file management is the original voucher and basis for various business transactions between power supply companies and power customers, and is an important channel to provide customers with high-quality services. [0004] In order to improve the quality of marketing services and improve the management level of marketing, it is an inevitable trend in the development of marketing business to establish ...

AI Technical Summary

Problems solved by technology

[0006] 1) Insufficient understanding of the importance of electronic archives management:

[0007] Enterprises often pay more attention to speeding up the construction of electric power projects, while ignoring the construction of archives. Some people think that archives work will not play a substantial role in the development of enterprises, and they do not pay enough attention to archives management and archives resources.

The importance of networked and electronic archives management is not fully realized, and the closed and conservative archives management concept has not been adjusted and adapted to the needs of the information society in time, which has affected the construction of electronic archives management to a certain extent.

[0008] 2) Lack of standardized processes and unified standards:

Marketing archives involve many departments, many process links, many business classifications, and a large amount of information. There is no unified standard for the preservation value and period of a large number of original materials, which may result in incomplete collection of truly valuable data and a large amount of worthless data. Storage occupies the originally limited warehouse space resources

Especially after the construction of the "big marketing" system is completed, there is no standard for how to collect and archive the archives previously stored in departments such as customer service, electricity bill accounting, high-voltage inspection, and low-voltage audit. data loss

There is no consistency in the archiving methods of the archives, and there are still phenomena such as large randomness, unreasonable sorting methods, and inconvenient search, especially when the personnel change, the collection and sorting of the archives is seriously out of touch, and the flow of the archives is unclear, etc. question

[0010] 3) There are security risks in electronic file management:

[0011] Electronic files are all generated by digital equipment, and if a problem occurs during the processing of an operation link, it is easy to cause uncertainty in all files

However, the easiness of disappearance, duplication and modification of electronic archive data and the vulnerability of the network pose a great threat to the security and confidentiality of electronic archives.

In addition, archives management staff lack interdisciplinary talents who understand computer technology, network technology, and archives business, and cannot well adapt to the needs of electronic and informatized archives management. prone to unnecessary losses

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