E-shop online consultation management system and method

An online shopping mall and management system technology, which is applied in the field of online shopping mall online consultation management system, can solve problems such as waste of resources, and achieve the effect of increasing the transaction rate, facilitating later inspection and management, and improving shopping experience.

Active Publication Date: 2016-11-16
杭州腾森信息科技有限公司
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[0003] huge was

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  • E-shop online consultation management system and method
  • E-shop online consultation management system and method

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Embodiment Construction

[0039] The present invention aims to provide an online consultation management system of an online shopping mall that can effectively reduce the time for consumers to wait for a reply from the customer service end of the online shopping mall and improve consumer experience.

[0040] The present invention will be further described in detail below in conjunction with the examples and figures, but the implementation of the present invention is not limited thereto.

[0041] Such as figure 1 As shown, an online consultation management system for an online shopping mall includes a server 1, a client terminal 2, and a target customer service terminal 3. The client terminal 2 is connected to the target customer service terminal 3 for data connection, and a control system is also provided between the client terminal 2 and the target customer service terminal 3. Unit 5, the management and control unit 5 includes: a timer 51, which starts timing in response to the request signal of the u...

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Abstract

The present invention discloses an E-shop online consultation management system and method. The above system comprises a server, a user terminal and a target customer service terminal, and a management and control unit is arranged between the user terminal and the target customer service terminal and comprises a timer, a popup module, a database module, a switching module and a consultation recording module. When the waiting time of a user exceeds a preset time, the popup module pops up a dialog box in which the user can input the problem key words, the database module retrieves a matching customer service terminal corresponding to the above key words, and the switching unit enables the user terminal and the matching customer service terminal to be gated, thereby avoiding the situation that the user waits for a long time, retaining the user, at the same time, improving the shopping experience of the user.

Description

technical field [0001] The invention relates to the technical field of e-commerce platform management, more specifically, it relates to an online consultation management system and method of an online shopping mall. Background technique [0002] With the continuous development and improvement of e-commerce technology, more and more online shopping malls appear in people's lives, which is convenient for consumers to shop, but also brings some problems in service experience. For example, in existing online shopping malls, when a consumer encounters a problem in purchasing goods in a store, he can only consult the customer service of the store. Because the customer service is not online temporarily or because the line is busy, etc., the questions of consumers cannot be answered in the first time, and eventually the consumers leave and the store misses business opportunities. But relatively speaking, at the same time, the customer service of a mall or a certain store may be ver...

Claims

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Application Information

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IPC IPC(8): G06Q30/06G06F17/30
CPCG06F16/903G06Q30/0601
Inventor 王凯明
Owner 杭州腾森信息科技有限公司
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