Intercommunication method, apparatus and system

Abstract

The invention provides an intercommunication method, apparatus and system, relating to the technical field of intercommunication. The method includes acquiring the first request information that requests intercommunication connection at a current moment, wherein the first request information is audio request information; performing sound analysis on the audio request information to obtain the sound analysis result, wherein the sound analysis at least includes one of voice analysis, voiceprint analysis, and volume analysis; and according to the sound analysis result, determining the first reply priority for requesting the intercommunication connection so that the answering person responds to the request intercommunication connection based on the first reply priority. The intercommunication method, apparatus and system alleviate the technical problems that the traditional intercommunication system is not immediate in event handling and brings a great workload to the staff members.

Description

technical field [0001] The invention relates to the field of intercom technology, in particular to an intercom method, device and system. Background technique [0002] In public places such as finance, judicial prisons, public security transportation, etc., the intercom system is often used to enable the staff at the dispatching station to communicate with the serviced or managed personnel in public places for emergencies, so as to provide services for the service personnel. Serve or protect the safety of the personnel waiting for service, or perform remote management of the personnel waiting for management. For example, in a bank business hall, if a user encounters card swallowing when withdrawing money from an ATM, the user can communicate with the bank staff through the intercom system in order to get corresponding treatment from the bank staff. For another example, in the cell of the prison, when there is a group fight between prisoners, if someone triggers the alarm de...

AI Technical Summary

Problems solved by technology

[0003] The intercom system in the prior art establishes intercom contact through active triggering by people, and may not be able to get a response when there are many intercom contact requests. First of all, this intercom system has a lag in event processing

In addition, the staff at the dispatcher of the intercom system often receive a large number of call requests in a short period of time, so the dispatcher needs to select special staff to arrange the processing sequence of these call requests reasonably and direct the appropriate staff To deal with the call request accordingly, this will undoubtedly make the staff bear more workload

Moreover, among the large number of call requests, it is inevitable that there will be invalid requests. For example, the bank security center will answer a large number of consultation cases every day, and the content of the consultation often does not belong to the management scope of the bank security center, but according to the regulations, the staff have to answer. As a result, the staff wastes a lot of time on irrelevant events, reduces the work efficiency of the staff, and indirectly increases the workload of the staff

[0004] There is currently no effective solution to the technical problems of the above-mentioned traditional intercom system processing event lag and bringing a large workload to the staff

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