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Remote assisting method

A remote assistance and assisted technology, applied in the computer field, can solve the problems of small screen size, confusion of problems, inability to operate computer equipment conveniently, etc., to achieve the effect of expanding the screen field of view and improving efficiency.

Active Publication Date: 2018-05-22
SAMSUNG ELECTRONICS CHINA R&D CENT +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] 1. In terms of remote assistance scalability, previous methods are mainly aimed at specific fields, and the scalability is poor
[0005] 2. In the traditional voice remote assistance, there is a difference in understanding between the assisting party and the assisted party, which leads to confusion
[0006] 3. The remote assistance method on the mobile terminal, because the screen size of the mobile device is relatively small, it is impossible to conveniently operate the computer equipment of the assisted party, which affects the efficiency of problem solving
[0007] 4. The current remote assistance method does not bring an immersive sense of immersion to the assisting party

Method used

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Examples

Experimental program
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example 1

[0070] Example 1: Auto Assist Mode

[0071] like Figure 7 As shown, when there is a problem with the computer of the assisted end, and the assisted end is requested to perform remote assistance, the two parties can agree on the information on the computer screen as data input, and choose a fully automatic way to assist the operation. The operation example is as follows:

[0072] Step S701: Install the virtual assistance software and send the device identification code.

[0073] Firstly, virtual remote assistance software is installed on the equipment of the assistance terminal and the assistance initiator, and the corresponding identification codes are respectively generated. The present invention is recorded as codeA, codeB...codeN. Here, it is assumed that the identification code corresponding to the request initiator is codeA, and the transit device 1 corresponds to The identification code codeB corresponding to the transfer device 2 is codeC, and the identification code ...

example 2

[0083] Example 2: Manual Assistance

[0084] The current scene is: the parents are out of town, and they have realized the building block game with the children at home. Here, it is agreed to assist the operation in the mode of manual assistance. Both parents guide the child, and the child completes a real building block game with actual operation.

[0085] Step S801: Install the virtual assistance software, and send the device identification code.

[0086] Establish a data communication connection between the child's father and mother. The data collection mode selected here is the default augmented reality device depth-of-field camera device, and the collected data is transmitted to the parent's device. Specifically, the child is equipped with an augmented reality device for performing remote assistance processing, for example, photographing the state of building blocks in reality, constructing a virtual assistance scene to display to the child, receiving assistance informati...

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Abstract

The invention discloses a remote assisting method, which comprises the steps that an assisted end initiates an assisting request to an assisting end, and communication connection is established between the assisted end and the assisting end after the assisting end agrees, wherein the assisting request comprises a problem needing to be assisted; for the problem needing to be assisted, the assistedend collects data and sends the data to the assisting end; the assisting end carries out object recognition based on the received collected data, according to the result of the object recognition, model matching is carried out in a model library, a matched model is used for carrying out three-dimensional modeling, the established three-dimensional model is associated with an object and a scene toconstruct a virtual assisting scene, and the virtual assisting scene is presented to a user of the assisting end; and the assisting end sends the assisting information to the assisted end. According to the method in the invention, the efficiency of solving problems can be improved.

Description

technical field [0001] This application relates to computer technology, in particular to a remote assistance method and device. Background technique [0002] At present, the main method for remote assistance is: establish a communication connection between end-to-end, the assisting party explains through remote PC instructions or through voice, and the assisted party performs operations. In the above-mentioned remote assistance methods, for the assistance method in which the mobile terminal acts as the assisting party, there are constraints such as small screen size and inconvenient operation. At the same time, the above-mentioned assistance methods cannot be assisted by multiple people at the same time. [0003] It can be seen that the aspects that need to be improved in the existing remote assistance based on mobile devices include: [0004] 1. In terms of the scalability of remote assistance, the previous methods are mainly aimed at specific fields, and the scalability i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08H04L29/06G06T17/00
CPCH04L67/08G06T17/00H04L67/60H04L67/131
Inventor 朱康康王磊
Owner SAMSUNG ELECTRONICS CHINA R&D CENT
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