Novel customer information management system

Abstract

The invention provides a novel customer information management system, and the system comprises a customer terminal, a security authentication module, an administrator module, an employee module and acustomer module. The customer terminal module facilitates the administrator to log in the management system, and the security authentication module and a client initiate the connection request. The request needs to pass the verification, permission setting and data encryption of the security authentication module, and the user who passes the security authentication can interact with the corresponding module, and respond to the request of the corresponding client. The administrator module achieves the setting of the system and various operations of an enterprise, a customer and an employee. The customer module can check the personal information, modify the password and perform complaining. The customer module comprises a customer classification module, a customer information management module, a business reminding module, a system information module, and a customer positioning module. The beneficial effects of the invention are that the system can be suitable for small and medium-sizedenterprises, is economical, simple and convenient, applicable and easy to maintain, precisely locates the customers, and improves the work efficiency.

Description

technical field [0001] The invention belongs to the technical field of management, and in particular relates to a new type of customer information management system. Background technique [0002] Customer information management system is a business strategy for selecting and managing valuable customers and their relationships. Customer information management system requires a customer-centric business philosophy and corporate culture to support effective marketing, sales and service processes. If the business has the right leadership strategy and corporate culture, a customer information management system will enable effective customer relationship management software for the business. [0003] Due to the small scale, lack of talents, insufficient funds, backward equipment and weak information acquisition ability of small and medium-sized enterprises in our country, they are still in a weak position in the market competition. Customer information is scattered and easily los...

AI Technical Summary

Problems solved by technology

Customer information is scattered and easily lost. In terms of informatization construction, there are still prominent problems such as insufficient investment, lack of professional talents, low level of information technology application, and insufficient attention to informatization.

[0004] The existing customer management methods are cumbersome, the arrangement is not scientific and reasonable, and it is impossible to obtain valuable customer information from it, so that it cannot meet customer needs in a timely manner, and cannot provide targeted services to customers, resulting in customer loss and lower transaction rates.

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