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Remote interactive electric vehicle charging facility charging and fault handling system and method

A technology for electric vehicles and charging facilities, applied in electric vehicle charging technology, electric vehicles, charging stations, etc., can solve the problems of many fault information flow links, high cost of human resources, low fault processing efficiency, etc., to overcome the fault processing efficiency. The effect of low, fault processing flow link reduction, fault processing efficiency improvement

Active Publication Date: 2021-04-06
国网河北电动汽车服务有限公司 +3
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the processing method of accepting customer repair reports by telephone has many disadvantages, such as a lot of information that needs to be provided by customers, many fault information circulation links, low fault processing efficiency, difficulty in monitoring the processing process, and high human resource costs.

Method used

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  • Remote interactive electric vehicle charging facility charging and fault handling system and method

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Experimental program
Comparison scheme
Effect test

Embodiment 1

[0024] Embodiment 1, the internal structure of the electric vehicle charging charge-fault handling remote interactive system.

[0025] The remote interactive electric vehicle charging facility charging and fault handling system includes a fixed charging pile laid by the charging facility operator. The charging pile is equipped with a charging connector that matches the charging socket of the electric vehicle. The charging connector is connected to the charging port through the charging cable. The pile body is connected; the outer surface of the charging pile is attached with a set of QR codes with parameters that carry the charging pile code, model, software version number, operation and maintenance unit, address information, operating status, usage information, charging information, and general information. ; Inside the charging pile, there is a set of charging-settlement modules connected to the charging switch and a set of abnormal monitoring modules. It communicates with t...

Embodiment 2

[0026] Embodiment 2, the internal connection of the electric vehicle charging charge-fault handling remote interactive system.

[0027] The charging-settlement module in the charging pile communicates with the financial management module in the remote monitoring center through the wireless gateway module; the abnormal monitoring module in the charging pile communicates with the fault analysis and comprehensive processing module in the remote monitoring center through the wireless gateway module connection, the fault analysis and comprehensive processing module communicates with the fault database module and the fault work order module through the internal communication line; the financial management module, fault analysis and comprehensive processing module, fault database module, and fault work order module are respectively connected through the wireless gateway The module communicates with the charging user's hand-held terminal.

Embodiment 3

[0028] Embodiment 3, the composition and principle of the fault handling core architecture.

[0029]The core architecture of fault handling includes: abnormal monitoring module, fault analysis and comprehensive processing module, fault database module, and fault work order module.

[0030] The first working condition: the fault analysis and comprehensive processing module receives the fault data from the abnormal monitoring module through the wireless gateway module, and communicates with the fault database module at the same time to extract the known fault processing plan stored in the latter, and the internal setting of the fault database module Store the database with known fault handling schemes. For the database of known fault handling schemes, the fault analysis and comprehensive processing module compares and analyzes the fault data from the abnormal monitoring module with the fault handling scheme data inside the fault database module. Matching the fault data in the da...

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Abstract

The invention discloses a remote interactive electric vehicle charging facility charging and fault processing system and method, which are used for terminal charging and fault processing of networked charging operation facilities. Set up a QR code with parameters, and set up a charging-settlement module, an abnormality monitoring module, and a wireless gateway module inside the charging pile; the system also includes a remote monitoring center and a handheld terminal for charging users. The present invention overcomes the problem of low efficiency of charging facility fault handling in the prior art, replaces manual telephone repairs with an intelligent system, and customers do not need to actively provide too much fault information, the fault processing and circulation links are greatly reduced, and the fault processing efficiency is greatly improved. At the same time, it can also realize the self-evolution and data update of the system, and has achieved very good practical effects in terms of processing effect and processing cost.

Description

technical field [0001] The invention relates to the technical field of electric vehicle charging, in particular to a multi-terminal intelligent control system integrating charging payment and fault processing. Background technique [0002] With the implementation of the national new energy vehicle plan, more and more users have chosen pure electric passenger vehicles, hereinafter referred to as electric vehicles. When electric vehicles are being charged, if the failure of the charging facilities cannot be resolved in time, it will have a serious impact on the travel of users, which is not conducive to the promotion of electric vehicles. At present, charging facility operators generally set up customer service telephones to accept customers' fault reports and repairs. However, the processing method of accepting customer repair reports by telephone has many shortcomings such as a lot of information that needs to be provided by customers, many fault information circulation lin...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): B60L53/66B60L53/31B60L53/68B60L53/30G07F15/00H04W4/02
CPCH04W4/02G07F15/005B60L53/31B60L53/665Y02T90/12Y02T90/16Y04S30/12Y04S30/14Y02T10/70Y02T90/167Y02T10/7072
Inventor 李志王永超孙胜博严辉汪锴贾景奎李志勇张宇曹立中董玉杰
Owner 国网河北电动汽车服务有限公司
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