Method and device for rush repair of power supply report

A technology of electric meter and electric state, applied in the field of electric power system, can solve the problem of low efficiency of emergency repair, and achieve the effect of improving processing speed, improving user satisfaction, and avoiding information redundancy.

Inactive Publication Date: 2019-01-04
邢永
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The invention provides a repair method and device for power supply report repair, which are used to solve the defect of low repair efficiency of existing electric power problems

Method used

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  • Method and device for rush repair of power supply report
  • Method and device for rush repair of power supply report
  • Method and device for rush repair of power supply report

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Embodiment Construction

[0040] The preferred embodiments of the present invention will be described below in conjunction with the accompanying drawings. It should be understood that the preferred embodiments described here are only used to illustrate and explain the present invention, and are not intended to limit the present invention.

[0041] An embodiment of the present invention provides a repair method for power supply report repair, which is used to improve the repair efficiency when a power failure occurs. See figure 1 As shown, the method includes:

[0042] Step 101: Obtain user repair information, which includes one or more of user address, user meter number, user mobile phone number, and user ID card.

[0043]In the embodiment of the present invention, when a user has a fault in the process of using electricity, the fault information can be reported, that is, the system can determine the repair information of the user after obtaining the information reported by the user. Specifically, aft...

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Abstract

The invention provides a rush repair method and a device for power supply repair, wherein, the method comprises the following steps: acquiring user repair information, wherein the user repair information comprises a user address, a user electricity meter number, a user mobile phone number and a user identity card; based on the preset database, the fault problem set related to the user's repair information being determined, and the power consumption state information collected by different meters is stored in the database hierarchically; according to the fault problem set, the fault informationmatched with the user repair information being determined, wherein the fault information includes a 3D area graph for displaying the power consumption state and a fault problem matched with the userrepair information; and the user repair information being sent to the corresponding emergency repair department according to the classification of the fault problem. The method can determine the faultproblem of users pertinently, make the fault problem more accurate and comprehensive, and can determine the cause of the fault problem more accurately, so it is convenient for the emergency repair department to carry out the emergency repair quickly and accurately, and improve the efficiency of emergency repair.

Description

technical field [0001] The invention relates to the technical field of power systems, in particular to a repair method and device for power supply call repair. Background technique [0002] With the acceleration of the pace of life and the continuous improvement of the quality of electricity demand by residents, the requirements for the service and repair time of the power sector are becoming more and more stringent. Although the households, floors, building doors and building numbers where the smart meters are installed, and the community where they are located, a database has been established based on the information collected by the smart meters, but the current repair system does not make effective use of the database. When users need to report for electric power repair, they can call the electric power service hotline (such as 95598) and feed back the problem to the customer service center. The customer service center records the customer problem and forwards the custom...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q50/06G06Q10/00
CPCG06Q10/20G06Q50/06
Inventor 邢永
Owner 邢永
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