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Call center seat line test method and device, electronic equipment, storage medium

A technology for call center and line testing, which is applied in monitoring/monitoring/test arrangement, electrical components, telephone communication, etc. It can solve the problems of low accuracy rate and high labor cost, reduce labor cost, reduce the probability of serious failure, and improve The effect of test efficiency and accuracy

Active Publication Date: 2021-11-16
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The present disclosure provides a method for testing a line of a call center seat, a device for testing a line of a call center, an electronic device, and a computer-readable storage medium, thereby at least to a certain extent overcoming the problem of excessive labor costs in the line test of an existing call center. low accuracy problem

Method used

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  • Call center seat line test method and device, electronic equipment, storage medium
  • Call center seat line test method and device, electronic equipment, storage medium
  • Call center seat line test method and device, electronic equipment, storage medium

Examples

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Embodiment Construction

[0027] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

[0028] figure 1 A system architecture diagram of a call center in an exemplary embodiment of the present disclosure is shown. The system may include a test server 101, a network 102, a voice gateway 103, a user terminal 104, a SIP (Session Initiation Protocol, Session Initiation Protocol) server 105, an artificial agent 106 and an IVR (Interactive Voice Response, Interactive Voice Response) agent 107. Wherein, network 102 can be PSTN (Public S...

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PUM

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Abstract

The disclosure provides a call center seat line testing method and device, electronic equipment, and a computer-readable storage medium, which belong to the technical field of communication and automation. The method includes: acquiring the basic information and state information of each seat in the call center, the basic information including the extension number of each seat; determining the seat to be tested from the seats according to the state information, and according to the The extension number of the seat to be tested generates a test voice; the terminal of the seat to be tested sends a test voice, and receives the feedback voice about the test voice sent by the terminal of the seat to be tested; the voice to be tested is determined according to the feedback voice Check whether the line of the seat is normal. The disclosure can realize the automatic test of the seat circuit, improve the test efficiency and the accuracy of the test result, and reduce the labor cost.

Description

technical field [0001] The disclosure relates to the technical field of communication and automation, and in particular to a method for testing a line of a call center seat, a device for testing a line of a call center seat, electronic equipment, and a computer-readable storage medium. Background technique [0002] With the popularization of the Internet and communication services, the business scope of call centers is getting larger and more detailed, and when users dial the hotline of the call center, they usually need to select multiple levels of extension numbers to access Business agents who want to consult, and specific agents are limited to handling specific businesses, so as to provide users with more targeted services. [0003] In order to ensure that each agent line of the call center is available, it needs to be tested or monitored. Most of the existing test methods rely on manual testing. It is necessary to manually dial the hotline number of the call center at r...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/22H04M3/30H04M3/51
CPCH04M3/2272H04M3/30H04M3/5183
Inventor 刘广伟
Owner PING AN TECH (SHENZHEN) CO LTD