Complaint reporting system

A subsystem and system management technology, applied in the field of complaint management, can solve problems such as unified coordination and handling of unfavorable cases, unfavorable crackdown on food and drug violations and crimes, complaints and reports that information cannot be shared, etc., to reduce the development workload and improve maintainability Effect

Pending Publication Date: 2019-04-12
AEROSPACE INFORMATION
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, due to the inconsistent workflow, rules, procedures, and standards of complaints and reports in various places, the complaints and reports information cannot be shared, which is not conducive to the unified coordination and handling of cases, and is not conducive to timely and effective crackdown on food and drug violations and crimes

Method used

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Embodiment Construction

[0031] The present invention will be described in more detail below with reference to the accompanying drawings. Although preferred embodiments of the invention are shown in the drawings, it should be understood that the invention may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.

[0032] figure 1 A structural diagram showing a complaint reporting system according to an exemplary embodiment of the present invention. like figure 1 As shown, the complaint reporting system includes: an online complaint subsystem 1 , a business handling subsystem 2 , a system management subsystem 3 and a data management subsystem 4 . Among them, the online complaint subsystem 1 interacts with the business handling subsystem 2, the system management subsystem 3 is respectively con...

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Abstract

The invention discloses a complaint reporting system which comprises an online complaint subsystem used for receiving complaint cases submitted by the public on the Internet, registering the complaintcases and pushing the complaint cases in real time; the business handling subsystem is used for receiving the complaint cases pushed by the online complaint subsystem and realizing circulation and commission handling of the complaint cases; the system management subsystem is used for performing permission management of resource access control on the online complaint subsystem and the service handling subsystem; and the data management subsystem is used for carrying out statistical analysis on the acceptance information, the dispatch information and the processing information of the complaintcase recorded by the system management subsystem and generating a report. According to the invention, a safe and reliable food and drug complaint reporting service system with information sharing, interconnection and intercommunication functions is constructed, so that comprehensive management of food and drug complaint reporting is realized.

Description

technical field [0001] The invention relates to the technical field of complaint management, in particular to a complaint reporting system. Background technique [0002] In recent years, with the continuous deepening of food and drug supervision work, the state has continuously attached importance to food and drug supervision and management departments at all levels in light of the actual conditions of the region, and have successively opened different channels such as the Internet, telephone, letters, and visits to accept food. Report drug complaints. However, due to the inconsistency of the complaint and reporting workflow, rules, procedures, and standards in various regions, the complaint and reporting information cannot be shared, which is not conducive to the unified coordination and handling of cases, and is not conducive to timely and effective crackdown on food and drug violations and crimes. Therefore, it is urgent to develop a unified and standardized food and dru...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/10G06Q50/26G16H20/10
CPCG06Q10/103G06Q50/26G16H20/10
Inventor 张伟谢志虎刘一坤邴立杰汪博冀翔
Owner AEROSPACE INFORMATION
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