Unlock instant, AI-driven research and patent intelligence for your innovation.

Fault processing method and device and computer readable storage medium

A fault handling method and fault technology, applied in the direction of digital transmission systems, electrical components, transmission systems, etc., can solve the problems of long time for troubleshooting and low fault processing efficiency, so as to shorten the fault processing time limit, improve the fault processing efficiency, and improve the The effect of processing efficiency

Inactive Publication Date: 2019-05-10
中通服创发科技有限责任公司
View PDF4 Cites 5 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the above process, the fault point needs to be further confirmed when the customer service visits and communicates with the user by phone. It takes a long time to troubleshoot the fault and the fault handling efficiency is low.

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Fault processing method and device and computer readable storage medium
  • Fault processing method and device and computer readable storage medium
  • Fault processing method and device and computer readable storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0046] In order to understand the above-mentioned purpose, features and advantages of the present invention more clearly, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments. It should be noted that, in the case of no conflict, the embodiments of the present application and the features in the embodiments can be combined with each other.

[0047] In the following description, many specific details are set forth in order to fully understand the present invention. However, the present invention can also be implemented in other ways different from those described here. Therefore, the protection scope of the present invention is not limited by the specific details disclosed below. EXAMPLE LIMITATIONS.

[0048] figure 1 The flow chart of the fault handling method of the present invention is shown, specifically as follows:

[0049] S11. Receive fault report information from a user, where the fault r...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention provides a fault processing method and device and a computer readable storage medium. The fault processing method comprises the steps of receiving fault application information of a user, wherein the fault application information comprises a fault type; Acquiring a fault analysis strategy according to the fault type, wherein the fault analysis strategy comprises a plurality of faultdetection operations; Executing the plurality of fault detection operations in parallel; Generating a fault analysis conclusion according to the execution results of the plurality of fault detection operations; And processing the fault based on the fault analysis conclusion. By automatically analyzing, diagnosing and processing faults in parallel, the fault processing time limit is effectively shortened, and the fault processing efficiency is improved.

Description

technical field [0001] The present invention relates to a customer service support system, in particular to a fault handling method, device and computer-readable storage medium. Background technique [0002] Telecom operators have established customer service systems for user consultation and fault reporting. In order to improve efficiency and reduce costs, the current customer service systems also provide self-service voice services. , you can call into the customer service number, [0003] Faults are reported through the self-service voice service, the system generates a self-service work order, and the manual customer service visits the user to understand the situation or arranges a technician to come to handle it. In the above process, the problem of the fault needs to be further confirmed when the customer service visits and communicates with the user by phone. It takes a long time to troubleshoot the fault and the efficiency of fault handling is low. Contents of the...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
Inventor 肖育军谭智石郭宇明梁军陈希
Owner 中通服创发科技有限责任公司