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Service information processing method and device

A technology for identifying information and problems, applied in the field of information processing, can solve problems such as low service efficiency, inability to meet consumer needs in time, and inability to answer consumers in time

Inactive Publication Date: 2019-07-26
北京云迹科技股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, this method may lead to the following two problems. First, the customer service can only provide services to one consumer at a time. When two or more consumers need services at the same time, it cannot satisfy the needs of multiple consumers at the same time. , and the other is that when the customer service shifts or other circumstances are not at work, they may not be able to answer the calls of consumers in time, and at this time they cannot meet the needs of consumers in a timely manner. Therefore, the service efficiency of the above-mentioned hotels provides services is low.

Method used

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  • Service information processing method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0054] The method provided in this embodiment can be applied to the service system, see figure 1 As shown, it is a schematic flowchart of a method for processing service information provided in the embodiment of the present application, including the following steps:

[0055] Step 101. Obtain user identification information and identification information of a service place where the user requests a service.

[0056] Wherein, the user's identification information may be the user's identification number (Identification, ID), such as the user's mobile phone number, email account, user-defined nickname, etc. If the user logs in through a third-party software, the user's identification information It may also be the user's account on the third-party software.

[0057] In a possible implementation manner, the process of obtaining the user identification information and the identification information of the service place where the user requests the service may be that the user scans...

Embodiment 2

[0083] see image 3 As shown, it is a schematic structural diagram of a device for processing service information provided by the embodiment of the present application, including a first acquisition module 301, a judgment module 302, a second acquisition module 303, a determination module 304, a sending module 305, and an allocation module 306, specifically:

[0084] The first acquiring module 301 is configured to acquire user identification information and identification information of the service place where the user requests the service;

[0085] A judging module 302, configured to judge whether the user identification information exists in an identification information database, wherein the identification information database stores user identification information;

[0086] The second obtaining module 303 is configured to obtain a historical consultation set corresponding to the user identification information after determining that the user identification information exi...

Embodiment 3

[0103] Based on the same technical idea, an embodiment of the present application also provides an electronic device. refer to Figure 4 As shown, it is a schematic structural diagram of an electronic device 400 provided in the embodiment of the present application, including a processor 401 , a memory 402 , and a bus 403 . Among them, the memory 402 is used to store execution instructions, including a memory 4021 and an external memory 4022; the memory 4021 here is also called an internal memory, and is used to temporarily store calculation data in the processor 401 and exchange data with an external memory 4022 such as a hard disk. The processor 401 exchanges data with the external memory 4022 through the memory 4021. When the electronic device 400 is running, the processor 401 communicates with the memory 402 through the bus 403, so that the processor 401 executes the following instructions:

[0104] Obtain the identification information of the user and the identification ...

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PUM

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Abstract

The invention provides a service information processing method and device. The method comprises: acquiring user identification information and identification information of a service place where a user requests for service; judging whether the user identification information exists in an identification information database or not, and storing the identification information of the user in the identification information database; after it is determined that the user identification information exists in the identification information database, obtaining a historical consultation set correspondingto the user identification information; based on the historical consultation set of the user, determining a target push question set related to the identification information of the service place andan answer corresponding to each target push question contained in the target push question set, and sending the target push question set to the user terminal; and if a push question selected by the user based on the target push question set is detected, determining an answer corresponding to the push question and sending the answer to the user terminal. Through the method, the service efficiencycan be improved.

Description

technical field [0001] The present application relates to the technical field of information processing, in particular to a method and device for processing service information. Background technique [0002] At present, when hotel consumers need to provide services in the hotel, the consumers usually contact the customer service by phone, and the customer service will provide corresponding services to the consumers after answering the calls of the consumers. [0003] However, this method may lead to the following two problems. First, the customer service can only provide services to one consumer at a time. When two or more consumers need services at the same time, it cannot satisfy the needs of multiple consumers at the same time. , and the other is that when the customer service shifts or other circumstances are not at work, they may not be able to answer the calls of consumers in time, and at this time they cannot meet the needs of consumers in a timely manner. Therefore, ...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06Q50/12
CPCG06F16/3329G06F16/334G06Q50/12
Inventor 支涛周亮
Owner 北京云迹科技股份有限公司