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Input information processing method and device, system, storage medium and electronic equipment

An information processing method and technology of an information processing device, which are applied in the fields of electronic digital data processing, digital data information retrieval, special data processing applications, etc., can solve the problems affecting user experience, customer service personnel not being able to provide users, unfavorable real needs and emotional states, etc. problems to improve the user experience

Active Publication Date: 2021-08-03
杭州网易智企科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, in the field of customer service, the degree of unfamiliarity between customer service personnel and users and the degree of mutual information asymmetry are very high, and the above-mentioned instant communication scheme is very unfavorable for customer service personnel to understand the real needs and emotional states of users in a timely manner , resulting in the customer service personnel being unable to provide users with real needs or satisfactory solutions, which greatly affects the user experience

Method used

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  • Input information processing method and device, system, storage medium and electronic equipment
  • Input information processing method and device, system, storage medium and electronic equipment
  • Input information processing method and device, system, storage medium and electronic equipment

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Embodiment Construction

[0075] The principle and spirit of the present invention will be described below with reference to several exemplary embodiments. It should be understood that these embodiments are given only to enable those skilled in the art to better understand and implement the present invention, rather than to limit the scope of the present invention in any way. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.

[0076] Those skilled in the art know that the embodiments of the present invention can be implemented as a system, device, device, method or computer program product. Therefore, the present disclosure may be embodied in the form of complete hardware, complete software (including firmware, resident software, microcode, etc.), or a combination of hardware and software.

[0077] According to the embodiments of the present invention, an input information process...

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Abstract

Embodiments of the present invention provide an input information processing method, device, system, storage medium, and electronic equipment, and relate to the technical field of instant messaging. The input information processing method includes: acquiring input information and a temporary content identifier corresponding to the input information; wherein, the input information is acquired and sent by the information sending end; in an interactive interface interacting with the information sending end, displaying the input information and the temporary Status information corresponding to the content identifier. The technical solutions of the embodiments of the present invention can effectively improve the user's ability to perceive interactive information.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of instant messaging, and more specifically, the embodiments of the present invention relate to an input information processing method, an input information processing device, an input information processing system, a storage medium, and an electronic device. Background technique [0002] This section is intended to provide a background or context for implementations of the invention that are recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] With the development of Internet technology, more and more applications with instant messaging functions appear on the market. Through these applications with instant messaging functions, users can communicate with each other in real time, which greatly enriches the work of users. , life, entertainment and other ways. [0004] In the scenario where the user communicates with ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06Q30/02
CPCG06Q30/0281G06F16/3329
Inventor 高志友
Owner 杭州网易智企科技有限公司