An intelligent outbound call system

Abstract

The invention relates to an intelligent outbound system. The intelligent outbound system includes a list module, a strategy module, an activity module, an IVR module, an AI robot, a collection module and a monitoring module. The list module is used to determine the outbound waiting list; the strategy module uses The activity module is used to set the outbound call strategy; the activity module is used to set the outbound call time range and holiday rules, assign lists, establish outbound call tasks, and assign outbound call platforms; the IVR module is used to set the scene plan and the corresponding voice broadcast plan; the AI ​​robot is used to Recognize customer voice and intent, and feed back the recognition results to the IVR module; the collection module is used to collect and analyze outbound task-related data; the monitoring module is used to monitor the operation data of the entire intelligent outbound system. Compared with the prior art, the present invention can automatically allocate outbound call data, flexibly set a voice broadcast scheme, has an outbound link monitoring function, and realizes flexible switching between outbound call platforms and applications.

Description

technical field [0001] The invention relates to the technical field of data communication, in particular to an intelligent outbound call system. Background technique [0002] With the rapid development of communication technology, automatic outbound call service is widely used in various fields: in the education and training industry, the use of automatic outbound call can quickly and effectively disseminate relevant course information to customers; in the financial industry, automatic outbound call can be used for telephone Scenarios such as collection, repayment reminder, and outbound banking calls. Automatic outbound call refers to automatically dial out the customer's phone number and play the recorded voice to the customer, so that the machine can replace the manual to complete the information reminder, confirmation, and interactive operation. Through the analysis of historical data, the automatic outbound call can be planned and targeted Make outbound calls to custome...

AI Technical Summary

Problems solved by technology

[0004] The above-mentioned automatic outbound call technology mainly analyzes and compares the acquired outbound call data so as to initiate an outbound call action, but the existing automatic outbound call technology still has the following deficiencies: (1) Outbound call data distribution Not smart enough, lacking a perfect outbound call strategy; (2) Lack of monitoring of the entire outbound call link, unclear historical analysis of outbound calls, and low reach rate of outbound calls; (3) Outbound call scenarios vary, but IVR voice navigation The configuration is not flexible enough; (4) The outbound application and the outbound platform cannot be switched flexibly

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