The invention relates to an intelligent outbound
system and an intelligent outbound method, the intelligent outbound
system comprises a
list module, a strategy module, an activity module, an IVR module, an AI
robot, a collection module and a monitoring module, and the
list module is used for determining an outbound to-be-played
list; the strategy module is used for setting an outbound strategy; the activity module is used for setting an outbound
time range and holiday rules, allocating a list, establishing an outbound task and allocating an outbound platform; the IVR module is used for settinga scene scheme and a corresponding voice broadcast scheme; the AI
robot is used for recognizing voice and intention of a
client and feeding back a recognition result to the IVR module; the collectionmodule is used for collecting and analyzing outbound task related data; the monitoring module is used for monitoring operation data of the whole intelligent outbound
system. Compared with the prior art, the outbound data can be automatically distributed, the voice broadcast scheme can be flexibly set, the outbound link monitoring function is achieved, and flexible switching between the outbound platform and the application is achieved.