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Product traceability and after-sales service system based on internet identification technology

An Internet identification and after-sales service technology, applied in the field of Internet of Things identification, can solve problems such as repair product failure, enterprises cannot grasp, users cannot trace the product, etc., to achieve accurate procurement, reduce after-sales operating costs, and realize the effect of asset management informatization

Inactive Publication Date: 2019-12-20
工业云制造(四川)创新中心有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The purpose of the present invention is to overcome the problems in the prior art that enterprises cannot grasp product after-sales information, users cannot trace the source of products, and report product failures in time, and provide a product traceability and after-sales service system based on Internet identification technology

Method used

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  • Product traceability and after-sales service system based on internet identification technology
  • Product traceability and after-sales service system based on internet identification technology
  • Product traceability and after-sales service system based on internet identification technology

Examples

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Embodiment 1

[0028] Such as figure 1 As shown, in Example 1, a product traceability and after-sales service system based on Internet identification technology, the system specifically includes an industrial Internet identification analysis basic platform, an after-sales service management system running on a cloud server, and a mobile terminal, which can quickly handle after-sales problems. Reduce labor costs and improve the quality of after-sales service. At the same time, you can manage products and their parts. At the same time, you can manage the returned parts of replacement parts in the after-sales process to effectively reduce after-sales operating costs and maximize value. The industrial Internet identification analysis basic platform is connected to the mobile terminal via a two-way wireless network to analyze the unique identification code information of the product uploaded by the mobile terminal; the mobile terminal is used to provide users with product traceability and after-sale...

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Abstract

The invention discloses a product traceability and after-sales service system based on the Internet identification technology, and belongs to the technical field of Internet identifications, and the system comprises an industrial Internet identification analysis basic platform, an after-sales service management system, and a mobile terminal. The industrial Internet identifier analysis basic platform is in bidirectional connection with the mobile terminal through a wireless network and is used for analyzing the product unique identification code information uploaded by the mobile terminal. Themobile terminal is used for providing product traceability and after-sales service for a user, and information output by the mobile terminal is transmitted to the background management system througha wireless network. According to the invention, through the industrial Internet identifier analysis basic platform, the after-sales service management system and the mobile terminal, after-sales problems can be rapidly processed. The labor cost is reduced, and the after-sales service quality is improved. Meanwhile, products and spare and accessory parts of the products can be managed through the after-sales service system, meanwhile, replaced spare and accessory part return generated in the after-sales process is managed, the after-sales operation cost is effectively reduced, and value maximization is achieved.

Description

Technical field [0001] The invention relates to the field of Internet of Things identification technology, in particular to a product traceability and after-sales service system based on Internet identification technology. Background technique [0002] The industrial Internet identification analysis system is an important part of the industrial Internet network, including identification and analysis system. The identification is the "ID card" of machines and objects; the analysis system uses identification to uniquely locate and information machines and objects. Inquiry is the prerequisite and foundation for realizing precise connection between global supply chain system and enterprise production system, product life cycle management and intelligent service. [0003] With the development of the Internet of Things technology, Internet identification technology has more and more extensive coverage of product tracking management in the product circulation process. However, the current...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q10/08G06K17/00G06F16/955
CPCG06K17/0029G06Q10/0875G06Q30/0185G06F16/9554
Inventor 曾大明刘刚景凯张永新熊姝涵李伟
Owner 工业云制造(四川)创新中心有限公司
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