The invention discloses a product full-life-cycle
traceability after-sales
service system based on multi-source heterogeneous data, and relates to the technical field of
product traceability after-sales management. Manufacturing resumes, work orders,
spare part warehouse-in and warehouse-out and equipment logs are accessed, mapping of product instances, parts and
software primary keys is established, and the
product traceability after-sales
service system is established. And normalizing the configuration change event into a configuration change event containing
double time axes of
effective time and warehousing time, and writing the configuration change event carrying differential operation, an evidence packet and an idempotent event identifier into an immutable event
library. And constructing a conflict set for the same configuration target, executing uniqueness,
causality and compatibility constraint
verification, determining an effective
event based on evidence packet arbitration, and outputting an arbitration
record and confidence. And deriving a configuration version chain according to the effective event and generating a snapshot, performing incremental playback on the late or error correction event and generating an
influence propagation list. And when any time point configuration is queried, playback restoration is performed, an evidence chain and confidence are output, an active
verification backflow error correction event is triggered if the confidence is insufficient, and the accuracy of quality guarantee judgment and
spare part matching is improved.