Electric power marketing knowledge system platform and application method

Abstract

The invention discloses an electric power marketing knowledge system platform and an application method, and the platform comprises: a data layer which mainly comprises an electric power file, 95598 work order data, and a 95598 knowledge base; a processing layer which is used for extracting electric power knowledge from two perspectives of machine automatic mining and user self-building; an auditing layer which is used for auditing, publishing and warehousing knowledge requirements built by machines and users; a storage layer which mainly comprises an electric power document material library,an electric power entry library and an electric power question and answer experience library; and a consumption laye which is used for applying the stored knowledge to different consumption scenes. According to the knowledge system platform constructed by the invention, multi-source, heterogeneous and fragmented data are effectively integrated into knowledge which can be called by the system, so that the power marketing knowledge data processing capability is improved, the user experience is optimized, and meanwhile, the manual maintenance cost is reduced.

Description

technical field [0001] The invention relates to the technical field of power marketing application, in particular to a power marketing knowledge system platform and an application method. Background technique [0002] With the rapid development of power marketing business, the accumulation, transmission and analysis of marketing knowledge are becoming more and more important. State Grid Customer Service Center, State Grid Jiangsu Branch, State Grid Shandong Branch, etc. have initially established unified knowledge in combination with business needs. The management platform is intended to provide knowledge services and technical support for power marketers to deal with customer demands. With the deepening of the application, along with the development of the Internet, especially the fragmented application scenarios of the mobile Internet, knowledge users have put forward higher and newer requirements for knowledge management, and the following problems need to be solved urgen...

AI Technical Summary

Problems solved by technology

With the deepening of the application, along with the development of the Internet, especially the fragmented application scenarios of the mobile Internet, knowledge users have put forward higher and newer requirements for knowledge management, and the following problems need to be solved urgently: "The classification system is not easy to use" , "Search results cannot be accurate to atomic knowledge", "The granularity of document splitting is too coarse" and "Lack of knowledge automatic update mechanism"

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