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Group chat robot autonomous response method and system

A technology of robots and answers, applied in the Internet field, can solve problems such as disturbing other users, and achieve the effect of improving work efficiency and user experience

Active Publication Date: 2020-07-03
ALIPAY (HANGZHOU) INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When users conduct business consultation in the service group, users often hope that the customer service robot can actively answer the consultation questions, but at the same time they do not want the customer service robot to disturb other users

Method used

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  • Group chat robot autonomous response method and system
  • Group chat robot autonomous response method and system
  • Group chat robot autonomous response method and system

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Embodiment Construction

[0027] The following description provides specific application scenarios and requirements of this specification, and is intended to enable those skilled in the art to make and use the content of this specification. Various partial modifications to the disclosed embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments and without departing from the spirit and scope of the description. application. Thus, this specification is not to be limited to the embodiments shown, but is to be accorded the widest scope consistent with the claims.

[0028] The terminology used herein is for the purpose of describing particular example embodiments only and is not limiting. For example, as used herein, the singular forms "a," "an," and "the" can include the plural forms as well, unless the context clearly dictates otherwise. When used in this specification, the terms "comprising", "comprising" or "containi...

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PUM

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Abstract

The invention provides a group chat robot autonomous response method and system. After an input statement sent by a target user in the target communication group is received, a candidate list relatedto the input statement is generated based on the input statement and a preset knowledge base, and the candidate list is sent to a target client or a first group of clients including the target client,so that the influence on other users is reduced; and after the management client of the first group of clients selects the candidate list, sending a target answer matched with the selection to the second group of clients. According to the method, the questions raised by the user can be actively answered, meanwhile, other users in the group chat cannot be disturbed, and the user experience can beimproved while the working efficiency is improved.

Description

technical field [0001] This specification relates to the field of Internet technology, and in particular, to a method and system for autonomous response of a group chat robot. Background technique [0002] With the rapid development of information technology and Internet technology, people's work, life, study, etc. are closely connected with the network. Instant Messaging (IM) technology supports two or more people to communicate through the network, so it is widely used In people's work and life, such as daily work and life communication, etc., it brings various conveniences to people's work and life. Common IM software from the early MSN, ICQ, OICQ, to today's QQ, WeChat, DingTalk, Baidu Hi, etc., instant messaging technology is constantly evolving in the direction of more user-friendly. Many instant messaging applications support group chat technology, such as WeChat, Dingding, and Baidu Hi all support group chat technology. Group chat technology can allow multiple user...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F16/35G06F16/335H04L12/58
CPCG06F16/3329G06F16/3334G06F16/35G06F16/3322G06F16/335H04L51/02H04L51/046
Inventor 杨明晖林川杰刘威崔恒斌刘洋
Owner ALIPAY (HANGZHOU) INFORMATION TECH CO LTD
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