Unlock instant, AI-driven research and patent intelligence for your innovation.

Intelligent response method and system and computing device

A technology of intelligent answering and computing equipment, applied in the field of network communication

Pending Publication Date: 2020-10-23
CHEZHI HULIAN BEIJING SCI & TECH CO LTD
View PDF8 Cites 3 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] To this end, the present invention provides an intelligent answering method, system and computing device to solve or at least alleviate the problems existing above

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Intelligent response method and system and computing device
  • Intelligent response method and system and computing device
  • Intelligent response method and system and computing device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0035] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

[0036] figure 1 A schematic diagram of an intelligent answering system 100 according to an embodiment of the present invention is shown.

[0037] like figure 1 As shown, the intelligent response system 100 includes one or more clients 110 , a server 200 , and a processing device 150 . Wherein, one or more clients 110 are communicatively connected with the server 200, specifically, the client 110 can be communicatively connected w...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses an intelligent response method. The method comprises the following steps: receiving a question request sent by a client through an instant messaging system; sending the problemrequest to processing equipment; wherein the processing device determines one or more associated vocabularies of the question request based on an artificial intelligence model algorithm, retrieves the knowledge base based on the associated vocabularies, and obtains one or more questions with the highest final association score in the knowledge base as associated questions, and the final association score comprises a correlation score and a hit score of the question; receiving one or more associated questions acquired by the processing device and answers corresponding to the associated questions; determining the number of the associated questions, and allocating hit scores of this time to the associated questions based on the number of the associated questions; and returning the associatedquestions and the corresponding answers to the client through the instant messaging system. The invention also discloses an intelligent response system and computing equipment. According to the technical scheme of the invention, the response to the user is more in line with the user demand.

Description

technical field [0001] The invention relates to the technical field of network communication, in particular to an intelligent answering method, an intelligent answering system and a computing device. Background technique [0002] With the rapid growth of customer service volume in various industries such as finance, telecommunications, and the Internet, the traditional customer service model can no longer fully meet the business needs of enterprise development and the growing customer service needs, and the cost of labor services has increased significantly. It is against this background that intelligent customer service centered on natural language processing (NLP) technology emerges as the times require. [0003] The rapid development of artificial intelligence technology, mobile Internet, and cloud service industry has created a good network environment and technical foundation for intelligent customer service. By using the intelligent customer service system, enterprise...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332
CPCG06F16/3329
Inventor 刘志跃王凤龙王廷军蒋莹张娟
Owner CHEZHI HULIAN BEIJING SCI & TECH CO LTD