A method and system for work order assignment

A work order and subsystem technology, applied in the Internet field

Active Publication Date: 2021-04-20
北京纷扬科技有限责任公司
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  • Abstract
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Problems solved by technology

[0005] The present invention provides a work order assignment method and system to solve the problems in the existing work order assignment

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  • A method and system for work order assignment

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Embodiment Construction

[0044] In order to enable those skilled in the art to better understand the solutions of the present invention, the following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only It is an embodiment of a part of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts shall fall within the protection scope of the present invention.

[0045] see figure 1 As shown, the present invention provides a work order assignment system, including: work order submission module, work order analysis module, fault analysis subsystem, skill management subsystem, engineer management subsystem, image calculation subsystem, calculation model module, engineer Recommendation subsyst...

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Abstract

The invention provides a work order assignment method and system. The work order assignment system comprises a work order submission module, a work order analysis module, a calculation model module, a fault analysis subsystem, a skill management subsystem, an engineer management subsystem, an image calculation subsystem, an engineer recommendation subsystem, a work order assignment module and a work order library. The fault description, the work order address, the work order time and the work order related image information of the work order are comprehensively calculated, the most suitable engineer is obtained through calculation in combination with the position, skill and time arrangement of the engineer, and the work order is assigned to the engineer for processing, so that the time utilization rate of the engineer is maximized, and the work order processing efficiency is improved. Work order processing efficiency maximization.

Description

technical field [0001] The present invention relates to the field of the Internet, in particular to a method and system for assigning operation and maintenance work orders. Background technique [0002] When the current work order processing system designates a work order processing engineer, most of them are assigned manually or by simple rules (for example, a work order in a certain area is handed over to a certain engineer), and the result is the assigned The engineer may not be good at handling the work order, resulting in low processing efficiency, or the assigned engineer is far away from the specified location of the work order, resulting in a lot of wasted time of the engineer on the road. Especially for on-site work orders that require on-site processing by professionals, such as work orders submitted after mechanical equipment failures, if the distance assigned to the work order is not appropriate, a lot of time will be wasted on the journey, which not only reduces...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q10/00
Inventor 丁成冯永亮瞿瑞斌郭明谢向达
Owner 北京纷扬科技有限责任公司
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