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Man-machine conversation processing method and device and terminal equipment

A technology of human-computer dialogue and processing method, applied in the computer field, can solve the problems of low dialogue processing efficiency, and achieve the effect of improving the efficiency and speed of human-computer dialogue

Pending Publication Date: 2021-05-11
CHINA MERCHANTS SECURITIES CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The embodiment of the present application provides a processing method, device and terminal equipment for man-machine dialogue, which can solve the problem of low dialogue processing efficiency

Method used

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  • Man-machine conversation processing method and device and terminal equipment
  • Man-machine conversation processing method and device and terminal equipment
  • Man-machine conversation processing method and device and terminal equipment

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Embodiment Construction

[0051]In the following description, specific details such as specific system structures and technologies are presented for the purpose of illustration rather than limitation, so as to thoroughly understand the embodiments of the present application. It will be apparent, however, to one skilled in the art that the present application may be practiced in other embodiments without these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present application with unnecessary detail.

[0052] It should be understood that when used in this specification and the appended claims, the term "comprising" indicates the presence of described features, integers, steps, operations, elements and / or components, but does not exclude one or more other Presence or addition of features, wholes, steps, operations, elements, components and / or collections thereof.

[0053] It should ...

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Abstract

The invention is suitable for the technical field of computers, and provides a man-machine conversation processing method and device and terminal device. The method comprises the steps of obtaining target text information of a current conversation and domain information and intention information contained in the target text information; determining a target response robot according to the intention information, the field information and a field and a response mode corresponding to the response robot, and distributing the intention information to the target response robot; and obtaining response information fed back by the target response robot. The answering machine is set according to the field and the answering mode; when a question proposed by a user is queried, the question can be distributed to the response robot in the corresponding field to query the field according to the field of query information; according to the type of the question proposed by the user and the information of the question, the intention information is distributed to the response robot of the corresponding response mode, so that the information query speed and the man-machine conversation efficiency are improved by the method.

Description

technical field [0001] The present application belongs to the field of computer technology, and in particular relates to a processing method, device and terminal equipment for man-machine dialogue. Background technique [0002] With the continuous advancement of technology, smart devices have brought convenience to people's life and work. In order to provide users with more convenient and efficient one-to-one services, more and more companies have introduced Man-machine dialogue technology to meet business and service requirements. [0003] At present, in the securities industry, most of the customer needs are stock market retrieval, stock trading, and question consultation. For customer needs, intelligent customer service is often based on the customer's language, looking for answers from an overall knowledge base. This voice processing method is inefficient. Poor customer experience. Contents of the invention [0004] Embodiments of the present application provide a me...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F16/36G06F40/284G06Q40/04
CPCG06Q40/04G06F16/3329G06F16/3344G06F16/367
Inventor 李建新林童石国忠刘宇戈上官晨寰吴宏江万国胡斐然
Owner CHINA MERCHANTS SECURITIES CO LTD
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