Video customer service distribution method, device, computer equipment and storage medium
A distribution method and technology of computer programs, applied in computing, customer relations, instruments, etc., can solve the problems of customer service congestion, low degree of cohesion between video customer service and users, and crowding of paid user resources by tourist users, so as to improve the degree of cohesion.
Active Publication Date: 2021-08-13
游密科技(深圳)有限公司
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Problems solved by technology
[0003] The traditional customer service distribution system needs to queue up all users indiscriminately, and the customer service personnel are randomly assigned, which leads to tourists occupying the resources of paying users, and the customer service personnel are not familiar with all problems. However, when the user initiates a customer service request again and the system assigns another customer service personnel, it is necessary to learn the details of the problem again from the user, which increases the customer service time and causes subsequent user requests for customer service. congestion
Therefore, the existing customer service distribution system has the defect that the assigned video customer service has a low degree of engagement with the user
Method used
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[0041] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.
[0042] The video customer service distribution method provided by this application can be applied to such as figure 1 shown in the application environment. Wherein, the terminal 102 communicates with the server 104 through the network. The terminal 102 and the server 104 can be separately used to execute the video customer service distribution method provided in this application. The terminal 102 and the server 104 can also be used to coordinately execute the video customer service distribution method provided in this application. For example, the server 104 is used to ...
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The present application relates to a video customer service distribution method, device, computer equipment and storage medium. The method includes: receiving a video customer service request sent by a user through a client, performing identity verification on the user according to the video customer service request, and judging whether the user is a member user; if the user is a member user, receiving the The question keyword sent by the client; the question keyword is the information that the user describes the help content he needs; obtain the user’s consultation record, and according to the question keyword and the user’s consultation record, provide the User assigned video customer service. By adopting the method, the degree of cohesion between the video customer service assigned by the customer service distribution system and the user can be improved.
Description
technical field [0001] The present application relates to the technical field of instant messaging, in particular to a video customer service distribution method, device, computer equipment and storage medium. Background technique [0002] With the rapid development of the Internet and the improvement of people's service awareness, online customer service has spread to all walks of life, and has penetrated into all aspects of daily business services. The customer service system plays an important role in the production and operation activities of enterprises. It is a service window that closely connects enterprises and users, and plays a very important role in product sales, after-sales service, technical support, consultation and complaints. [0003] The traditional customer service allocation system needs to queue up all users indiscriminately, and the customer service personnel are randomly assigned, which leads to tourists occupying the resources of paying users, and the...
Claims
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IPC IPC(8): G06F16/33G06Q10/06G06Q30/00
CPCG06Q10/063112G06Q10/063114G06Q30/01G06F16/334
Inventor 白宁
Owner 游密科技(深圳)有限公司