Hotel room change authorization verification handling method

Abstract

The invention discloses a hotel room change authorization verification handling method, which comprises the following steps that S1, a guest inserts a room card into a hotel self-service machine and initiates a room change service request; S2, the hotel self-service machine performs authorization verification on the room change service request of the guest; S3, the hotel self-service machine recycles the remaining room cards of the guest; S4, using or consuming conditions of articles in the room are counted and recorded; S5, the hotel self-service machine checks room resources in a hotel management system; and S6, the hotel self-service machine makes a card according to the room number selected by the guest. According to the invention, room change application, authorization verification and room change handling can be completed on the hotel self-service machine, the labor cost can be saved, and the automation level of hotel management is improved.

Description

technical field [0001] The invention relates to the field of daily hotel management methods, in particular to a method for handling authorization and verification of hotel room changes. Background technique [0002] Tourism is currently an important leading industry that drives the economy, and the hotel industry, which is closely related to tourism, is developing rapidly driven by tourism. During the tourist season, the passenger flow of hotels also ushers in the peak period. The front desk of the hotel often needs to wait in line for hotel services such as check-in or check-out. The business volume of the hotel front desk staff also increases sharply. Irritability, the intuitive experience of hotel services is greatly reduced, and the workload of the front desk staff has increased dramatically, not only tiring the body, but also prone to work mistakes during the busy schedule. Therefore, both for the hotel and the customers, there are many inconveniences, and the work eff...

AI Technical Summary

Problems solved by technology

During the tourist season, the passenger flow of hotels also ushers in a peak period. The front desk of the hotel often needs to wait in line for hotel services such as check-in or check-out. The business volume of the hotel front desk staff also increases sharply. Irritability, the intuitive feeling of hotel services is greatly reduced, and the workload of the front desk staff has increased dramatically, not only tiring the body, but also prone to work mistakes during the busy schedule

Therefore, both for the hotel and the customers, there are many inconveniences, and the work efficiency is greatly affected.

The inability of the hotel to provide a perfect and beautiful hotel service experience will directly affect the senses of customers, making it difficult to attract repeat customers

[0003] Nowadays, more and more service systems are realized by relying on intelligent high-tech products, such as the hotel self-service reservation system with hotel member self-booking function, which realizes hotel member login and self-booking through the member login system, but its self-service system has a single function , can only realize the single room reservation function of members, and cannot provide more and more perfect hotel services including room change for members or non-members

The current hotel room change process is cumbersome. Guests need to go to the front desk to change rooms, hand in the room card, and the staff will check the room and then allocate a new room; under normal circumstances, it takes about 5 to 10 minutes to change rooms, and wait during peak hours It may even take more than 20 minutes; the cumbersome procedures not only waste the time of the customer, but also the manual operation is very error-prone, affecting the service quality of the hotel, and wasting a lot of manpower and material resources