Sales work performance evaluation system based on AI technology

Abstract

The invention discloses a sales work performance evaluation system based on an AI technology. The system comprises: a human-computer interaction interface which is used for inputting information and allowing sales personnel to follow up customer conditions to check sales data; a knowledge acquisition module which is used for classifying multi-dimensional data related to knowledge information by utilizing AI calculation; a knowledge base which records evaluation rules of the sales work ability; an evaluator which calculates according to an evaluation rule and outputs an evaluation result to sales personnel; an inference engine which performs classification marking and algorithm processing on the information by utilizing AI calculation and event rules, and the processed data is recorded in a comprehensive database; and a comprehensive database which records various kinds of information input by sales personnel and data calculated and processed by the inference engine. According to the invention, the AI artificial intelligence technology is utilized, under the control of the rule formed by the knowledge and experience of experts, the sales data of sales personnel are scientifically processed in real time, a comprehensive and objective work performance evaluation result is obtained, and the sales management efficiency of enterprises is improved.

Description

technical field [0001] The present invention relates to the technical field of employee management informatization, in particular to an AI technology-based sales performance evaluation system. Background technique [0002] In the field of CRM management informatization, the sales management function in the current CRM management informatization system is only to enter, store, classify and summarize the performance data of the sales staff. The system can only identify sales performance through single-point, static, and resultant indicators. It is not comprehensive, objective, and unscientific to measure the work performance of sales staff only by the result index at a certain point in time. It ignores the individual ability, work attitude and performance potential of the sales staff in the work process, and will cause the company to miss the potential. excellent sales staff. [0003] In addition, the growth of sales staff is also crucial to the development of the enterprise...

AI Technical Summary

Problems solved by technology

It is not comprehensive, objective, and unscientific to measure the work performance of salespersons only based on the result indicators at a certain point in time. It ignores the single ability, work attitude and performance potential of salespersons in the work process, and will cause the company to miss the potential. of excellent salespeople

[0003] In addition, the growth of sales staff is also crucial to the development of the enterprise, and the current system cannot provide an objective reference for sales staff to improve their work performance and managers' guidance on sales work

[0004] The sales management function in the CRM management information system lacks a comprehensive evaluation system for sales performance, which makes it difficult for the system to provide comprehensive support for sales management and sales process dynamics and performance improvement, thereby increasing the cost of sales management and reducing sales. improve the sales management efficiency of the enterprise

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