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Intelligent auxiliary method, device and equipment for bank communication

An intelligent and banking technology, applied in the computer field, can solve problems such as poor experience, lost voice information, and communication ambiguity, and achieve the effect of improving communication efficiency and user experience.

Pending Publication Date: 2022-02-01
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, due to the loss of voice information in the process of transmission, many times in the development process of the banking system, communication will be ambiguous due to the loss of semantics, which will cause a series of problems, and even if something goes wrong, there will be no solution It is very inconvenient to define responsibilities, and for the two parties in the bank to conduct voice communication, it is impossible to summarize the core views of both parties in a timely and accurate manner, the communication efficiency is not high, and the experience is poor

Method used

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  • Intelligent auxiliary method, device and equipment for bank communication
  • Intelligent auxiliary method, device and equipment for bank communication

Examples

Experimental program
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no. 1 example

[0045] see figure 1 , which is a schematic flowchart of a bank communication intelligent assistance method provided in this embodiment, the method includes the following steps:

[0046] S101: Obtain voice information of the communication user; and identify text information corresponding to the voice information.

[0047]It should be noted that due to the rapid development of the banking industry, more and more customers handle various transactions through the bank, resulting in more and more voice communications between bank staff or between bank staff and customers. At this time, in order to fully improve the communication efficiency and user experience of both parties, this application first obtains the voice information of the users of both parties. The specific acquisition method is not limited. It is better to collect voice information by setting a microphone. Then, the text information corresponding to the voice information is recognized by using an existing or future v...

no. 2 example

[0074] This embodiment will introduce an intelligent auxiliary device for bank communication. For related content, please refer to the above method embodiment.

[0075] see figure 2 , which is a schematic diagram of the composition of a bank communication intelligent auxiliary device provided in this embodiment, the device includes:

[0076] The first acquiring unit 201 is configured to acquire the voice information of the communication user; and identify the text information corresponding to the voice information;

[0077]The first identification unit 202 is configured to identify the key conclusion information in the text information by using a pre-built key conclusion identification model; identify the process transition relationship in the text information by using the pre-built transition relationship identification model;

[0078] The drawing unit 203 is configured to fill in the key conclusion information to which the process transition relationship belongs to the cor...

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Abstract

The invention discloses an intelligent auxiliary method, device and equipment for bank communication, can be applied to the field of artificial intelligence and the field of finance, and can improve the communication efficiency and user experience of two communication parties. The method comprises the following steps of: firstly, acquiring voice information of a communication user; recognizing the character information corresponding to the voice information, and then recognizing key conclusion information in the character information through a pre-constructed key conclusion recognition model; recognizing a process turning relation in text information by utilizing a pre-constructed turning relation identification model, and then filling key conclusion information to which the process turning relation belongs into a corresponding flow chart according to a pre-established mapping relation between the process turning relation and the flow chart so as to automatically draw an exchange flow chart containing the key conclusion information, and further displaying the exchange flow chart to a communication user to assist the communication user to quickly confirm key exchange information of the two parties, thus improving the communication efficiency and the user experience of the two communication parties.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular to a bank communication intelligent assistance method, device and equipment. Background technique [0002] With the rapid development of social economy, major banks are the center of financial services, and more and more customers handle various transactions through banks, which makes the voice communication between bank staff or between bank staff and customers more and more more. [0003] However, due to the loss of voice information in the process of transmission, many times in the development process of the banking system, communication will be ambiguous due to the loss of semantics, which will cause a series of problems, and even if something goes wrong, there will be no solution It is very inconvenient to define responsibilities, and for the two parties in the bank to conduct voice communication, it is impossible to summarize the core views of both parties in ...

Claims

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Application Information

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IPC IPC(8): G06F16/33G06F16/332G06F16/34G06N3/04G06N3/08G06Q40/02
CPCG06F16/3343G06F16/3344G06F16/34G06F16/3329G06N3/04G06N3/084G06Q40/02
Inventor 胡路苹
Owner BANK OF CHINA