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Data acquisition method and device combining RPA and AI, server and storage medium

A data acquisition and data information technology, applied to servers and storage media, combined with RPA and AI data acquisition methods, in the field of devices, can solve the problems of rigid data export function and inability to meet the needs of users to export data, so as to improve user experience , improve the utilization rate, and meet the effect of exporting data requirements

Pending Publication Date: 2022-04-29
BEIJING LAIYE NETWORK TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the data export function of the SCRM system is rigid and cannot meet the needs of users for customized export data

Method used

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  • Data acquisition method and device combining RPA and AI, server and storage medium
  • Data acquisition method and device combining RPA and AI, server and storage medium
  • Data acquisition method and device combining RPA and AI, server and storage medium

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Embodiment Construction

[0078] Embodiments of the present application are described in detail below, examples of which are shown in the drawings, wherein the same or similar reference numerals denote the same or similar elements or elements having the same or similar functions throughout. The embodiments described below by referring to the figures are exemplary, and are only for explaining the present application, and should not be construed as limiting the present application.

[0079] In the description of the present application, the term "plurality" means two or more.

[0080] In the description of this application, RPA is to use specific "robot software" to simulate human operations on computers and automatically execute process tasks according to rules.

[0081] In the description of this application, SCRM is to establish close contact with customers through social media, interact with customers in social media, and provide faster and thoughtful personalized services through social media to att...

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Abstract

The invention relates to the technical field of big data processing, in particular to a data acquisition method and device combining RPA and AI, a server and a storage medium. The RPA and AI combined data acquisition method comprises the following steps: based on a robot process automation RPA system, acquiring a first data format selected by a business system for a data format set and at least one data field selected for a data field set; acquiring a first data information set corresponding to the at least one data field in an SCRM (Socialized Customer Relationship Management) system; and outputting the first data information set to a service system based on the first data format. By adopting the application, the data utilization rate can be improved, and the user experience can be improved.

Description

technical field [0001] The present application relates to the technical field of process automation, in particular to a data acquisition method, device, server and storage medium combined with RPA and AI. Background technique [0002] Robotic Process Automation (RPA) is abbreviated as RPA, which simulates human operations on computers through specific "robot software", and automatically executes process tasks according to rules. [0003] Artificial Intelligence (AI) is a technical science that studies and develops theories, methods, technologies and application systems for simulating, extending and expanding human intelligence. [0004] Social Customer Relationship Management (SCRM) is to establish close contact with customers through social media, interact with customers in social media, and provide faster and thoughtful personalized services in social media to attract and keep more customers. many customers. [0005] In the business of related technologies, enterprises u...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/25G06Q10/10
CPCG06F16/258G06Q10/10
Inventor 王真真汪冠春胡一川褚瑞李玮
Owner BEIJING LAIYE NETWORK TECH CO LTD